Online Sales and Customer Service Executive

2 weeks ago


Shah Alam, Selangor, Malaysia Jungle House Full time

Key Responsibilities:

-
Online Sales Management:

  • Manage and optimize online sales channels including the company website, ecommerce platforms (e.g., Lazada, Shopee), and social media.
  • Create and update product listings with detailed descriptions, images, and pricing.
  • Implement sales strategies to increase online sales and achieve sales targets.
-
Customer Service:

  • Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
  • Assist customers with product information, order placement, payment processing, and delivery tracking.
  • Follow up with customers postpurchase to ensure satisfaction and encourage repeat business.
  • Monitor customer feedback and reviews to identify trends and areas for improvement.

Qualifications:

-
Education: Diploma or degree in Customer Service, Marketing, Communications, or related field.

-
Experience:
  • Minimum of 2 years of experience in online sales and customer service, preferably in the food or health industry.
  • Experience with ecommerce platforms and customer service tools.
-
Skills:

  • Strong written and verbal communication skills in English and Malay. Additional languages are a plus.
  • Excellent problemsolving abilities and patience in handling customer issues.
  • High empathy and the ability to understand and address customer needs effectively.
  • Proficiency in using MS Office, CRM software, and online sales tools.
  • Ability to work independently and manage time efficiently in a remote work setting.
  • Proficiency in Mandarin is advantages

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Meal provided

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Sales: 1 year (required)
  • Customer service: 1 year (required)

Language:

  • Bahasa (required)
  • English (required)

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