Program Manager

2 weeks ago


Subang Jaya, Selangor, Malaysia Bollore Logistics Asia Pacific Full time

Customer Management

  • Focal point for invoice disputes or escalations and work with local team on solutions
  • Prepare and present monthly performance meeting to customers and this is not limited to other required meetings relating to customs and key topics.
  • Responsible for the customers' claims and legal management for missing or damaged cargo.
  • Implementation of new processes involving shuttles setup, SOPs review for customer special requirements.
  • Provide overview of the activity with weekly conference call with customer where applicable.
  • Assist to answer to customer queries on new traffics enquiries.
  • Follow up on missing and new lanes quotes and prepare spot quotes.
  • Ensure all shipments are dealt with timely by the Customer Service team.

Perform lobbying actions

  • Identify Key Accounts' international transport and Logistics decisionmakers and specifiers and achieve the widest knowledge possible (activities, subsidiaries, decision structures )
  • Sent sales leads to network in order to increase the penetration among the worldwide key accounts.
  • Establish a referencing strategy for international accounts (decision makers, accounts mapping, lines of approach )

Commercialize and argue sales offer

  • Representing to Key Accounts whose reporting needs a centralized and collaborative action (multiscope)
  • Undertake necessary lobbying among prospect Key Accounts in to acknowledge and to give the opportunity to participate for future Tenders.
  • Sell the services supported by internal expertise
    .

Provide consistent tariff offers

  • Determine a tariff policy in conjunction with Operational directors and a consistent organization between various implicated site.
  • Establish, confirm and update tariff offers and write contracts in coordination with Legal Services.
  • Answer to tenders.
  • Participate in conjunction with Purchasing Department to negotiation among Suppliers.
  • Review and provide quotation for special transport which is not included in the global rate or new lanes
  • Updating and maintenance of SOPs and rates based on new lanes

Assist and support concerned operational services

  • Transfer obtained contracts to operation in order to ensure required customer quality service to customers.
  • Support services or operation sites via appropriate information on operational procedures to apply.
  • Act as a key coordinator, intervene among sites and participate to dispute settlement.
  • Monitor customers account profitability and problems linked to receipts with site manager.

Reports

  • Prepare relevant reports for customers
  • Prepare monthly updates and analysis for management review.
  • Consolidate statistical elements from various operation site and achieve a monthly reporting vision of the business (monthly evolution flows analysis of sales revenue and profitability)
  • Report sales actions undertaken to perpetuate and develop Customer Accounts. Prospect new customers based on criteria define by General Direction.
  • Participate to meetings settled by hierarchy and update CRM with weekly activities and monthly reports.

Requirements:

Technical

  • Minimum of 5 years in key account management in air and or sea freight forwarding industry
  • Excellent communication
  • Team player
  • Solution finder
  • Able to think out of the box
  • Rigorous
  • Excellent interpersonal skills
  • Thoroughness
  • Organized
  • Responsive
  • Negotiation skills

Behavioural

Language

  • Fluent and technical English.
  • French highly recommended.


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