Freight Exe

2 weeks ago

Shah Alam, Selangor, Malaysia YCH LOGISTICS (M) SDN BHD Full time

PRIMARY DUTIES AND RESPONSIBILITIES

  • Coordinate and execute awarded shipment from client/origin network on endtoend basis.
  • Liaison with clients and vendors to ensure on time delivery and service excellence.
  • Ensure giving the best customer service possible by analyzing and taking ownership of customers issues and following problems till resolution.
  • Displays understanding of how job relates to others; uses resources effectively.
  • Carry out service failure investigating/compliant and ensure corrective/preventive actions are in place.
  • Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
  • Organize for all export/import documents within a specific deadline and ensure that the organization files precise documentation.
  • Processing booking orders, submission, and requests.
  • Monitor/Coordinate on delivery schedule, coordinate with CS / Operations, Overseas agents, and vendors to ensure ontime delivery.
  • Attend job related training when required to enhance product knowledge and personal effectiveness.
  • Protects organization's value by keeping information confidential.
  • Work and support commercial team, assist to customers request.
  • Involvement in additional responsibilities that may be required from time to time related to Customer Services role or others that might be required by the company.

JOB REQUIREMENTS

  • Minimum SPM, Diploma, or its equivalent with minimum 5 years working experience in the Freight Forwarding and Logistics industry.
  • Fluency in English and Malay language is required. Proficiency in Mandarin is a plus.
  • Strong verbal and written communication skills, including speaking and grant writing.
  • Possess good time management and communication skills and able to coordinate effectively with internal and external customers.
  • Possess own transport.

Job Types:
Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

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