Retention Customer Specialist

2 weeks ago


Ipoh, Perak, Malaysia Credit Reporting Sdn Bhd Full time

Customer Service Associate

Location :
Ipoh

Working days : 5 days -8.30am-5.30pm

Nature of business:
Established Credit Reporting Agency

Execute programs to identify and nurture customer advocacy.

Leverage customer feedback and testimonials to drive business growth and brand loyalty.

Lead efforts to minimize churn and maximize customer retention and renewals.

Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.

Execute, iterate, and improve customer engagement using the T-12 customer journey playbook.

Foster long-term relationships and drive customer satisfaction.


Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.

Develop different approaches to drive ARPU uplift across Small-Medium-Large (S-M-L) customer segments.

Build and maintain executive relationships with customers.

Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.

Map customer needs back to solutions offered by CTOS.


Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.


Track key performance indicators:
Churn, Renewal Rate, Revenue Uplift, ARPU, and CSAT.

Utilize Sales Performance Standard (SPS), SFDC, and dashboards for performance monitoring, management, and process improvement.

Job Requirements:
Minimum diploma or bachelor's degree or equivalent qualification in any discipline.

At least 6 months of working experience in customer servicing, sales, and marketing.

Experience working with corporate and enterprise accounts with sales cycles is an advantage.


Experience of - 5 years managing customer retention (will be required to manage customers that wanted to terminate our services and experience in B2B (SME industries preferable).

Able to travel within Ipoh to client site

Pay:
RM3, RM5,000.00 per month

Schedule:

  • Monday to Friday


  • Ipoh, Perak, Malaysia CKSY MANAGEMENT SPECIALIST Full time

    To provide pre and post sales service to customers. To work closely with customers in recommending kitchen and wardrobe designs and space planning solutions.Able to prepare sales quotations and process sales orders. -Handle inquiries and requests -Strong communication skills and ability to work independentlyCKSY Management Specialist is a business management...


  • Ipoh, Perak, Malaysia CKSY MANAGEMENT SPECIALIST Full time

    Graphic designers create text and images to communicate ideas. They make visual concepts by hand or using computer software, intended for publishing in paper or online media such as advertisements, websites, and magazines.CKSY Management Specialist is a business management consulting company offering end to end solutions for small and medium sized...


  • Ipoh, Perak, Malaysia CKSY MANAGEMENT SPECIALIST Full time

    SPM qualification - 1 to 2 years working experience - Possess GDL license - Basic computer skills (MS Excel) - Able to work independently and good communication - Language requirements: Bahasa Malaysia, English & MandarinCKSY Management Specialist is a business management consulting company offering end to end solutions for small and medium sized businesses....


  • Ipoh, Perak, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    Attend to incoming call, correspondences and live chat Assist customer on their enquiry about company product Handle customer with care and professionally Handle customer complaint and assist to resolve their issueRequirement: Fresh degree are welcome to apply, OR Diploma with at least 1 year of relevant working experience, OR STPM with 2 years of relevant...


  • Ipoh, Perak, Malaysia Perak Community Specialist Hospital Full time

    To attend to all enquiries promptly and courteously.To maintained private and confidentiality of patient data.To ensure proper handling of phone reception and responding to all phone enquiries in a friendly and positive manner.To make public announcement when required (code blue / code red / public announcement).Balancing of cash float before change of duty...


  • Ipoh, Perak, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Success Specialist (ENG)Location: PenangWorking hours: 24/7 rotational shiftSalary: RM2,500 - RM3,000 + RM300 Language allowanceRequirements: Fresh graduates are welcomed Customer service experience preferred Minimum B2 English Local Malaysians onlyResponsibilities: Assist customers in placing online orders with the client. Handle payments...

  • Storekeeper

    2 weeks ago


    Ipoh, Perak, Malaysia CKSY MANAGEMENT SPECIALIST Full time

    Peranan & Tanggungjawab: 1. Mengurus stor supaya menerima, memeriksa, mencatat, dan menyimpan barang dan perlengkapan yang masuk dengan betul. Memantau tingkat persediaan, mengidentifikasi kekurangan, dan mengisi kembali barang sesuai kebetulan. Mengatur gudang atau area penyimpanan untuk mengoptimalkan pemanfaatan ruang. 2. Menjaga pendekatan sistematis...


  • Ipoh, Perak, Malaysia The Perak Chinese Maternity Association Full time

    Perak community specialist hospital is a multi-disciplinary hospital for the community served by a team of dedicated specialist doctors and caring personnel. We continually strive to provide comprehensive ,efficient and effective services with the aim of delivering affordable quality care supported by modern technologies. We believe in continuous training...

  • Product Specialist

    2 months ago


    Ipoh, Perak, Malaysia Johnson & Johnson Full time

    Johnson & Johnson is recruiting for the position of Product Specialist, located in Perak region. Our companies in Malaysia offer excellent environments to develop and advance your career. In doing so, they help every employee play a vital role in improving the health and well-being of people everywhere. Responsible for achieving product sales to new and...


  • Ipoh, Perak, Malaysia foodpanda Full time

    Company Description"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • Customer Service

    2 weeks ago


    Ipoh, Perak, Malaysia KIM HOUSE TILING & SANITARY SDN BHD Full time

    1. Handle customer feedbacks; provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information.Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.Prepare sales order to procurement department for order products.Require to attend walk in customer if needed.Require...


  • Ipoh, Perak, Malaysia Deriv Full time

    Job InformationJob Opening ID ZR_696_JOBIndustry Customer SupportCity IpohCountry MalaysiaYour challenges Resolve customer inquiries via live chat in a timely and professional manner. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. Gather customer feedback and provide suggestions for...


  • Ipoh, Perak, Malaysia Cycle & Carriage Bintang Berhad Full time

    Responsibilities: Meet and greet customers Assigning customers to available executives Attending to telephone calls & inquiries Monitor selected activities e.g test drive and demo car movement Updating database Preparation of reports and related documents Assist in CSI and CRM activities Assist in administrative dutiesJob Requirement: Minimum Certificate or...


  • Ipoh, Perak, Malaysia QY Ventures Pte Ltd Full time

    (Part Time) Remote Customer Service AgentsJob Description:Job Requirement: Meticulous and careful in fulfilling orders accurately and efficiently. Good communication, being able to understand buyer's enquiries and respond appropriately in a customer focused manner. Able to work independently with mínimal supervision Experience using different online...


  • Ipoh, Perak, Malaysia Micro Precision Calibration Full time

    Ability to work over-time, preferably possess own vehiclesJob Descriptions:The position of Malaysia Customer Service Officer includes the following responsibilities:Works efficiently and enthusiastically on assignments and goal attainment. Attend and actively participate in Management Meetings for the customer service group. Takes responsibility for assigned...

  • Indoor Sales

    2 weeks ago


    Ipoh, Perak, Malaysia Cksy Management Specialist Full time

    Responsibilities: Ensure each customer receives excellent customer service at our store. Responsible for daily operational, daytoday goals and priorities assigned by management. Proactively provide updated product consultation to customers. Support each colleague and practice teamwork in achieving group targets. Ensure showroom cleanliness and continuous...

  • Product Specialist

    2 weeks ago


    Ipoh, Perak, Malaysia Johnson & Johnson Full time

    Johnson & Johnson is recruiting for the position of Product Specialist, located in Perak region. Our companies in Malaysia offer excellent environments to develop and advance your career. In doing so, they help every employee play a vital role in improving the health and well-being of people everywhere. Responsible for achieving product sales to new and...


  • Ipoh, Perak, Malaysia Cksy Management Specialist Full time

    Job description To provide pre and post sales service to customers. To work closely with customers in recommending kitchen and wardrobe designs and space planning solutions. Able to prepare sales quotations and process sales orders. Handle inquiries and requests Strong communication skills and ability to work independentlyJob Types: Full-time, Fresh...

  • Product Specialist

    2 weeks ago


    Ipoh, Perak, Malaysia Chis International Technical Resources Sdn Bhd Full time

    Product Specialist (KETO)Area of coverage will be the whole of Perak and will be required to manage Government and Private Hospitals, GPs and Pharmacy.**Job Responsibilities: - * Responsible for achievement of the assigned territory's Sales Budget Maintain, cultivate and expand existing customers in line with Company's growth strategies Organize and conduct...


  • Ipoh, Perak, Malaysia Axellent Prints Sdn Bhd Full time

    Who are we?At Axellent Prints, we believe in creativity and thinking out of the box. The way we challenge the status quo is lowest prices from only RM20 per garment. We believe that we can complete customer's order in a reasonably short time from our factory to your doorstep less than 10 working days We provide apparel printing solutions from sublimation,...