Global Technical Support Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Comrise Full time

Job Title:
Global Technical Support Expert (Networking field) -Kuala Lumpur


Job Num: 27801

Job Category:
IT Infrastructure/Networking

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Job Location:
City:

  • Kuala Lumpur
    State:
  • None
    Country:
  • Malaysia
    Postal Code:

Overview:

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Responsibilities:
  • As an L2 support expert in the networking field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues.
  • Coordinate with the development team to drive bug fixes and architectural optimizations for cloud products based on customer feedback. Drive the implementation of backend diagnostic tools and userside selfdiagnostic tools.
  • Organize official technical best practices and solutions to guide users in the proper use of cloud products.
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Qualifications:
  • Bachelor's degree or higher in computer science, communications, or related fields with at least 5 years of traditional/internet business system DevOps/operations/development experience; Excellent listening, speaking, reading, and writing skills in both Chinese and English.
  • Rich experience in development/testing/operation of network products, proficient in TCP/IP, HTTP(S) technology, and deep understanding of switch, routing principles, NAT, load balancing, VPN, network virtualization, and other related network technologies.
  • Deep understanding of Linux/Windows operating systems; practical experience with TCP/IP kernel protocol stack in operating systems; familiar with general web server development and operations.
  • Rich experience in development, operation, service support, solution design, and architectural design, with strong comprehensive skills, a background in the internet industry is preferred.
  • Strong troubleshooting and quick problemsolving skills, proficient technical documentation writing ability and work habits, and adept at learning new technologies; Excellent communication skills, teamwork experience, professionalism, and consistently putting customers first in both words and actions.


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