Database Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Position Summary:


The role of Service Quality Analyst (SQA-IM) involves overseeing the end-to-end delivery of services, ensuring quality, efficiency, and stakeholder satisfaction, and continually working towards improving processes for better outcomes flowing Singtel ITSM standards.


Responsibilities:

  • Point of escalation of infra related incident and respond to incident.
  • Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel's Incident and Problem Management process.
  • Log detailed and accurate information about incidents and maintain comprehensive documentation, including incident details, actions taken, and resolutions.
  • Collaborate with crossfunctional teams and stakeholders to ensure effective incident resolution.
  • Analyse incidents to identify root causes, patterns, or recurring issues. Contribute insights to postincident reviews and collaborate with other teams to prevent similar incidents in the future.
  • Provide feedback on incident management processes and suggest process improvement and efficiency gains.
  • Offer training to TI support team to help prevent and mitigate recurring incidents.
  • Adhere to service level agreements (SLAs) for incident response and resolution.
  • Prepare and present regular reports on service quality metrics and performance to management and other stakeholders.
  • Identifying and managing risks associated with service quality and delivery which includes developing contingency plans and strategies to mitigate potential issues.
  • Support other adhoc duties been assigned.

Job Requirements:

  • Degree in Computer Science / IT or equivalent.
  • Minimum of 4 years' experience in managing IT service delivery.
  • Good in operational experience adopting ITIL best practices, advantageous if ITIL v3 certified.
  • Excellent with MS office Suite for management reporting.
  • Basic understanding of Database, Operating system such as Window, Linux and AIX,
  • Storage system, Network system, Azure systems and AWS clouds.
  • Able to work on 24 x 7 rotational.
  • Experience in engaging cross functional and technical competency teams.
  • Strong customer focus with a commitment to delivery of quality services.
  • Good in time management and attention to details.
  • Strong investigative, problemsolving skills ability to identify problems and provide solutions.

Salary:
RM6, RM9,500.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Able to support 24x7 shifts? *Require
  • What is your expected salary? *Require

Experience:

  • Oracle, PostgreSQL and

MS SQL:
3 years (required)
- database Patching, backup & recovery: 3 years (required)

  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Position Summary : Specialist - Database ServiceYou are responsible for the day-to-day operational aspects of database administration to meet the business needs and service levelKey Responsibilities: Provide 1st and 2nd level operational database support. Assist and respond promptly to incident, investigate and provide resolution of incidents escalated....


  • Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The holder of this position is responsible, together with his team member, for the management, engineering and operation of all database services of Global Blue Group. This includes multiple businesses critical 24x7 production databases as well as the delivery of Global Blue internally used databases for IT services.This position provides day-to-day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.About Datacom:Datacom is Australasia's largest homegrown technology services business of over 7600 people, from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Database AdministratorIf you are looking to excel and make a difference, take a closer look at us...Job Purpose Summary:This is a DBA position with requirements to ensure the BAU databases are in good health and involve in project setup. The DBA will have to project growth and advice customers / users on resource requirements. The job will require working at...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Requirement:3 - 5 Years Experiences of SQL Server and MySQL database. Familiarity with relevant database technologies such as Oracle, PostgreSQL is added value to candidate.Bachelors degree in Computer Science and related fieldINTEGRITY and TRUST while handling sensitive and valuable data.Resilience and Responsive.Strong skill problem solving.Proactive in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KGiSL Full time

    5 Years Experiences of SQL Server and MySQL database.Core Database Administrator day-to-day task as below:Creating and maintaining database standards and policies: Establish guidelines for database usage and consistency. Supporting database design, creation, and testing: They collaborate with solution architects to design databases and ensure their...

  • Database Developer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    Responsibilities: Develop and maintain efficient and reliable database solutions using PL/SQL and Python programming languages. Design, implement, and optimize database structures, schemas, tables, and views. Create stored procedures, functions, triggers, and packages in PL/SQL to enhance database performance and functionability Perform data analysis and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TimesConsult Full time

    Provide 1st and 2nd level operational database support. Assist and respond promptly to incident, investigate and provide resolution of incidents escalated. Manage database changes through change request process & provide status reports to the relevant parties. Monitor & measure the performance & availability of databases proactively. Perform regular security...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Requirement:Years Experiences of SQL Server and MySQL database. Bachelors degree in Computer Science and related field INTEGRITY and TRUST while handling sensitive and valuable data. Resilience and Responsive. Strong skill problem solving. Proactive in daytoday task and able to work independently in certain situation. Understanding of coding and service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    Responsibilities: Build/Configure various types of databases such as Mongo, MySQL and Redis database replication based on business development trends Evaluate, plan and perform the DB upgrades, backup, recovery and data migration Design and implement Disaster Recovery plans & High Availability solutions and recommendations based on different types of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talentnect Full time

    Responsibilities: Build/Configure various types of databases such as Mongo, MySQL and Redis database replication based on business development trends Evaluate, plan and perform the DB upgrades, backup, recovery and data migration Design and implement Disaster Recovery plans & High Availability solutions and recommendations based on different types of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibility & Requirements Achieving resolution for database system outages within defined Service Level Agreements (SLAs). Ensure proper DB capacity management/data growth and threshold alerts are automated. Ensure adherence to project management methodologies Identify project risks and provide possible solutions to problems Lead projects to be executed...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan MVC Resources Sdn Bhd Full time

    Develops database solutions by designing proposed systems; defining database physical structure and functional capabilities, security, back-up, and recovery specifications. Provides database support by coding utilities, responding to user questions, and resolving problems. Updates job knowledge by participating in educational opportunities; reading...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GHL SYSTEMS BERHAD Full time

    Database Administrator for Microsoft SQL, MYSQL and other databases including database administration, backup and restoration and database performance tuning. Provide database administration, maintenance and support activities such as installations, bug and security fixes, SQL tuning, patching, database backup or restore, database cloning, shell scripting,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: Data AdministratorJob Type: 12 Months contract, ExtendableJob Location: TRX, Kuala LumpurJob Description: Creating and maintaining database standards and policies: Establish guidelines for database usage and consistency. Supporting database design, creation, and testing: They collaborate with solution architects to design databases and ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    Responsibilities: Build/Configure various types of databases such as Mongo, MySQL and Redis database replication based on business development trends Evaluate, plan and perform the DB upgrades, backup, recovery and data migration Design and implement Disaster Recovery plans & High Availability solutions and recommendations based on different types of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Location: Kuala LumpurNationality: Malaysian OnlyJob Summary: Perform health check on database servers. Proactively in capacity planning and performance tuning of the Databases. Creation and maintenance of SQL queries and routines to facilitate reports and scheduling of batch jobs. Maintain Database server security to comply with audit Ensures that all...

  • Database Admin

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Skill Quotient Technologies Inc Full time

    Open for local Malaysian and expats in Malaysia only.Working location: Menara TRX, Kuala LumpurDomain: BankingResponsibilities:Core Database Administrator day-to-day task as below:Creating and maintaining database standards and policies:Establish guidelines for database usage and consistency.- Supporting database design, creation, and testing:They...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    ROLE:ORACLE DATABASE ADMINISTRATOR1) Job Purpose Work under supervision of Head & Lead, Database to perform Database Administration as well as projects and initiatives in relation to the overall database management, database optimization and technology improvements for efficiency and database maintenance and housekeeping of IT services and processes with...

  • Sales Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia FE AUTOMATION SDN BHD Full time

    We are looking for a passionate sales specialist to join our sales team. The sales specialist responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch...