E-commerce Assistant

1 week ago


Ipoh, Perak, Malaysia HTM Group Full time

Job brief
We are looking for a responsible E-commerce Assistant to organize our company's day-to-day e-commerce operations.

Your job will be to provide clerical support to our managers and employees and coordinate all daily administrative e-commerce activities.


Responsibilities

  • Handle customer complaints, respond to customers' reviews and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with the team to ensure seamless customer experiences, liaise with the warehouse team on inventory
  • To assist customers in resolving order related problems, including missing items, delayed deliveries, and other issues. (Handle customers return & refund inquiries)
  • Assist to claim back the missing and damage parcel from platforms
  • Ensure all product uploads are complete with full descriptions and min 3 product pics and 3 generic photos
  • Create and stream engaging live video content on a regular basis in Ecommerce platforms (TIK TOK) to build and retain a loyal viewership to promote our products
  • Manage streaming setup and equipment, ensuring that the equipment is functional, wellmaintained, and of high quality.
  • Interact with audience through chat, voice, or video during live streams, providing realtime engagement, feedback, and entertainment (customer service).
  • Collaborate with other content creators, influencers, or sponsors to crosspromote and create more engaging and diverse content.
  • Stay up to date with the latest trends, techniques, and innovations in livestreaming and incorporate them into your content strategy.
  • Perform strong analysis on social media trends, target key audiences, engagement, reach data and ads performance
  • Track, monitor, and understand Livestream's performance, TikTok Shop performance and Video performance through insights and analytics.
  • Improve store rating and increase followers

Requirements:

  • Able to balance a customeroriented and a resultsdriven approach
  • Min diploma and above
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent written and verbal communication skills.
  • Outstanding organizational and multitasking abilities
  • Good physical endurance.
  • Positive work attitude and willingness to learn
  • Fresh graduates are encouraged to apply

Pay:
From RM1,500.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development


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