02c Analyst

2 weeks ago

Subang Jaya, Selangor, Malaysia DXC Technology Full time

Main Responsibilities:

  • Lead assigned strategic portfolio ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment terms
  • Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA
  • Where Client Reports are contractually required, ensure these reports are delivered within SLA
  • Ensure successful receipt of billing data measure and report on quality and timeliness
  • Analyze, review and prepare data in accordance with invoicing / pricing requirements
  • Billing System Invoice processing according to billing schedule and customer requirements
  • Quality Assurance preparation of invoice in accordance with checklist and for final review with Account Leads
  • Respond to internal and external customer invoice enquiries
  • Present trend reporting data to Billing Consultants and Billing Operations Manager for review
  • Continual focus on process improvement initiatives of billing processes


 SAP Maintenance
  • Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS Maintenance


 Documentation
  • With the support of the O2C Analyst team and Manager, finalise working instructions for all core processes


 Relationship Management
  • Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.
  • Build a strong relationship and provide data / information where required to the Billing Consultants
  • Identify scheduling conflicts, system issues which can be reviewed for improvement
  • Contribute to business requirements for system or process change which may extend beyond the Billing Operations Team
  • Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.
  • Dedicated focus to reducing aged accounts and developing an intervention program to achieve this
  • Actively participates in Daily Aged Trial Balance meetings, providing updates on the status of all invoices for customers in your portfolio
  • Completes basic account reconciliations for your own customer portfolio as needed
  • Effectively contributes to Billing and Collections KPI's, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivables
  • Uses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow
  • Contributes to performance goals in line with organisational objectives
  • Applies knowledge of collections systems (GetPaid), processes and portfolio performance to deliver on expectations for receivables aging.
  • Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.
  • Responsible for engaging with both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
  • Proposes writeoffs and provisions to the O2C Collections Specialists as needed
  • Sends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get Paid
  • Actively participates in projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization
  • Completes required training scheduled by DXC and/or O2C management as required.
  • Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
  • Carries out all responsibilities in compliance with the Billing and Collections policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices

Education and Experience Required:

  • Typically 2+ years of experience in a Billing, Credit or Collections or Cash Application role
  • Beneficial a Degree or Diploma in the areas of Accounting or Business

Knowledge and Skills:

  • Proactive
  • Effective business writing skills particular to the market you are supporting
  • Proven time management and task planning, including prioritization critical in ensuring stakeholders and clients held to account for deadlines
  • Strong decisionmaking skills
  • Previous experience in the fields of credit or collections
  • Strong knowledge of accounting principles and DXC internal processes and standards.
  • Strong people skills you will be working with people at all levels in DXC and client organizations
  • Good understanding of credit, finance, and risk mitigation tools.
  • Strong communication and relationship building skills.
  • Strong ability to ad

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