Client Management, Consultant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

  • It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
  • And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purposeled brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._
So if you believe in inspiring a better future, read on.

About the Role

Responsible for maximising the sales of AIA products and services through intermediaries to meet individual / team quotas and AIA business objectives

Roles And Responsibilities

  • Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
  • Manage and build longterm business relationships and drive sourcing, negotiating and onboarding clients via intermediaries
  • Work with Segment Management to understand the value proposition of the 'gotomarket' delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
  • Work with Client Solution to identify potential business deals (i.e. leads) and codevelop proposals to win and close the deals.
  • Work with Client Management to drive timely renewals of policies and ensure followup and closure of servicing issues (e.g. complaints)
  • Become the single point of contact for intermediaries for potential business deal, renewal, upselling, crossselling and after sales service (including servicing issues, if any)
  • Work with Segment Management to drive adoption for Companyfocused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
  • Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
  • Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.
Minimum Job Requirements

  • Degree in any related fields of study
  • Minimum 3 years working experience in relationship management and commercial client / corporate client facing role.
  • Experience working with insurance partners, such as brokers, will be an advantage.
  • Good problem solving, conflict resolution and decisionmaking skills
  • Selfmotivated, hardworking, resourceful, proactive, result driven, and ability to work in a stressful and ambitious environment
  • Good computer skills, preferably in Excel and PowerPoint
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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