Jira and Confluence Administrator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Skill Quotient Full time

Role:
Jira and Confluence Administrator

Client:
Banking

Working Mode:
On Site

Job Type: 12 months contract based and renewable/extendable

Job Location:
Bangi

Experience:
Min 4 years of experience in Jira and Confluence Administrator in banking domain

Open for Malaysian citizens ONLY

JOB DESCRIPTION

  • General Jira and Confluence inquiries and respond for Bank users (both Business and IT)
  • Setup of Project (in Jira/ Confluence)
  • Actively manage User IDs to maintain Licenses threshold in Jira and Confluence
  • Review & maintain Jira User / training manual & Operations Manual
  • Conduct training / refresher courses to new/ existing Squads on Jira tools, features and How-Tos for the organization (HQ / RHB Entities/ Regional users)
  • Continuously review existing Jira features to upgrade to new capabilities that value adds for Organization (and continuous update to manuals and trainings)
  • Provide specific handholding sessions on How-Tos for Squads that is adopting Jira for Agile ceremonies (e.g., raise Quest, RCOM, Features and User Stories, etc.)
  • Monitor the health/ performance of Jira and Confluence & inform/ request Cloud Platform team to upgrade or optimize server resources
  • Maintain a UAT environment for future version upgrades for workflow configuration testing before rollout to Production
  • Support Management and Auditors reporting by extracting relevant reports for performance tracking and IQA/ Agile COE coaches
  • Evolve performance reports or dashboards to continue tracking Squads/ for Management reporting/ realtime updates
  • Support audit request (internal / external) where applicable
  • Yearly budgeting for licenses/ version/ plugins upgrades, including any AWS infrastructure upgrades
  • Configuration of Jira and Confluence servers related matters (technical) for performance improvements, new version upgrades (to LTS version) and security patches.
  • Configuration of workflows/ forms/ parameters based on organizational needs
  • Ensure compliance with Bank's data backup policy, RTO and RPO, including testing backup and restore process to ensure yearly disaster recovery process and objectives are met
  • Ensure compliance with Bank's IT Security policy/ RMiT requirements
  • Communications broadcast of any downtime/ maintenances for Jira/ Confluence system
  • Continuously review and maintain the IT Request and Agile Implementation Operations Manual
  • Perform periodic review of Jira and Confluence server resources with the goal of Cost optimization aligning to FinOps practice
  • Engage with Collaboration team to improve Jira and Confluence process through feedback / pain points from users and identify solutions (e.g. Jira enhancement, plugins, customization, change in processes) to address gaps

REQUIREMENTS

  • Have experience as a Jira and Confluence administrator with at least 45 years of experience in the tools
  • Have technical experience in customizing Jira and/ or Confluence on workflows, forms, automations, and scripting in Jira and/ or Confluence to meet user requirements
  • Have experience in improving Jira and/ or Confluence through the evaluation of plugins against user requirements, testing of plugins to assess feasibility, deployment to Production site and guiding users on how to use the plugins
  • Have experience in maintenance of Jira and/ or Confluence Data Center for version upgrades and security patches
  • Have experience in supporting users for Jira and Confluence through support tickets and online collaboration tools (e.g. MS Teams/ Zoom)
  • Atlassian certifications on Jira software will be an added advantage
  • Have conducted user trainings for Jira to large audience will be an added advantage
  • Resourceful and able to work independently with mínimal supervision

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