Technical Support Specialist
1 week ago
Responsibilities of Technical Support Specialist but are not limited to:
- Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers.
- Maintaining and repairing IT equipment and peripheral devices.
- Be onsite to conduct diagnosis on monitor issues and provide technical resolutions for customers as and when required.
- Identifying and troubleshooting system failures or bugs and providing clear solutions to restore functionality.
- Maintaining records of repairs and fixes for future reference.
- Participate in providing timely technical support and guidelines to customers on the correct usage or setup of monitors based on known hardware compatibilities issues/workaround.
- Conducting monthly stock counts for spare parts at the warehouse, updating inbound spare parts items on the warehouse portal, and submitting spare parts orders for onsite repair consignments.
- Handling related adhoc tasks, such as company asset management for laptops and monitors, troubleshooting for office laptops, TVs, and monitors, and other tasks related to return merchandise authorizations (RMA) as required.
- Coaching and mentoring new hires in terms of product knowledge and technical support skills, thereby providing strong technical support to assist the customer service team in effectively resolving customer issues.
Requirements:
- Diploma in Electronics/Computer Engineering, or any relevant course of studies.
- At least 23 years' experience of Technical Support role in fields relevant to this position.
- Strong understanding of Television, Monitors and Sound Bars technical and product specification.
Benefits
- Annual outpatient benefit (Includes dental and optical benefits)
- Birthday leave
- Performance bonus
- Annual increment
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