Data Analyst

2 weeks ago

Subang Jaya, Selangor, Malaysia NielsenIQ Full time
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

  • This is where
    Data Impact comes in We
    collect over 70 billion pieces of data daily which we
    process and
    use in innovative monitoring tools destined for the industry professionals.
-
Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
-
Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA
-
A
young but
experienced and dynamic
team with a resolutely start-up attitude

  • A uniquely diverse and international environment with more than
    40 nationalities:
  • Real
    career development opportunities:
  • A
    friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Responsibilities
Working with the local Data Impact Customer Success managers and the global account manager:

  • Onboard and train clients on the tool
  • Analyse data to improve customer experience
  • Handle and resolve customer requests, problems, and complaints
  • Maintain ongoing customer relationships
  • Network to identify new needs from our customers and potential business growth
  • Minimise customer churn
  • Participate in events and forums

Qualifications

  • 1 to 3 years proven experience in commercial position (trade manager, ecommerce) for an FMCG manufacturer,
  • Excellent level of English, both spoken and written, is mandatory
  • Autonomous, looking for new challenges and accompanying the exploding ecommerce market is a real motivation for you
  • Highly organised and able to multitask
  • Passion for service and customer satisfaction
  • You are structured and analytical
  • You have excellent communication skills
  • Ability to work in a dynamic and fastmoving team
  • Willingness to travel if required (occasional)

Additional Information

About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Want to keep up with our latest updates?

Follow us on:
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Our commitment to Diversity, Equity, and Inclusion


We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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