Customer Success Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

Job Details:

  • Location: Bangsar South, Kuala Lumpur


Working hours: Monday
  • Friday, 8.30am 5.30pm
  • Permanent position
  • Offered salary: Up to RM 5,500

Responsibilities:

  • Execute programs to identify and nurture customer advocacy.
  • Leverage customer feedback and testimonials to drive business growth and brand loyalty.
  • Lead efforts to minimize churn and maximize customer retention and renewals.
  • Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.
  • Execute, iterate, and improve customer engagement using the T12 customer journey playbook.
  • Foster longterm relationships and drive customer satisfaction.
  • Proactively identify opportunities for upselling and crossselling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.
  • Build and maintain executive relationships with customers.
  • Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.
  • Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.

Skills & Requirements:

  • Minimum diploma or bachelor's degree or equivalent qualification in any discipline.
  • At least 6 months of working experience in customer servicing, sales, and marketing.
  • Experience working with corporate and enterprise accounts with sales cycles is an advantage.
  • Experience of 5 years managing customer retention and experience in B2B (SME industries preferable).
  • Excellent communication and presentation abilities in English and Bahasa Malaysia (Mandarin will be added advantage).
  • Excellent written and verbal communication skills.
  • Proficiency in MS Word, MS Excel, and PowerPoint.

Job Type:
Permanent

Pay:
RM4, RM5,500.00 per month

Experience:

Customer Service Management: 3 years (preferred)

Language:

  • English (preferred)


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