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Customer Success Associate
1 week ago
Job Details:
- Location: Bangsar South, Kuala Lumpur
Working hours: Monday
- Friday, 8.30am 5.30pm
- Permanent position
- Offered salary: Up to RM 5,500
Responsibilities:
- Execute programs to identify and nurture customer advocacy.
- Leverage customer feedback and testimonials to drive business growth and brand loyalty.
- Lead efforts to minimize churn and maximize customer retention and renewals.
- Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.
- Execute, iterate, and improve customer engagement using the T12 customer journey playbook.
- Foster longterm relationships and drive customer satisfaction.
- Proactively identify opportunities for upselling and crossselling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.
- Build and maintain executive relationships with customers.
- Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.
- Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.
Skills & Requirements:
- Minimum diploma or bachelor's degree or equivalent qualification in any discipline.
- At least 6 months of working experience in customer servicing, sales, and marketing.
- Experience working with corporate and enterprise accounts with sales cycles is an advantage.
- Experience of 5 years managing customer retention and experience in B2B (SME industries preferable).
- Excellent communication and presentation abilities in English and Bahasa Malaysia (Mandarin will be added advantage).
- Excellent written and verbal communication skills.
- Proficiency in MS Word, MS Excel, and PowerPoint.
Job Type:
Permanent
Pay:
RM4, RM5,500.00 per month
Experience:
Customer Service Management: 3 years (preferred)
Language:
- English (preferred)
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