Debt Recovery Officer

2 weeks ago

Batu Pahat, Johor, Malaysia SOUTHERN AUTO CAPITAL SDN BHD Full time

Job Highlights

  • Great Exposure and Interactive Working Environment
  • Opportunities for Career Advancement Within the Organization
  • 5 working days
  • Perform outbound calls to notify customers of delinquent accounts regarding outstanding and overdue payment
  • Explain and clarify with customers nonpayment issues.
  • Follow up calls with customers and issue reminder letters to customers
  • Responsible for keeping records of collection and status of accounts.
  • Work with customers to solve payment problems and make workable repayment arrangements.
  • To plan, formulate and implement collection strategies and action plans
  • To achieve the recovery's target set
  • To assist customers with any existing disputes to enable them to make full settlements.
  • To be able to analyze accounts logically.
  • Attend to customer's request /issues, resolve and respond to it effectively.
  • Ensure the collection actions are taken within company guideline, collection policies, Fair Debt Collection & etc
  • Undertake any other duties and responsibilities as assigned by Management from time to time

Requirements:

  • Experience in collections/customer service/contact centre will be an added advantage
  • Strong persuasive, negotiation and communication skills
  • Customeroriented and has good customer service with active listening skills
  • Possesses strong Emotional Intelligence (EQ) ability
  • Required language(s) : English, Bahasa Malaysia & Mandarin.
  • Ability to multitask and remain motivated and positive
  • Good working attitudes, responsible, selfdiscipline and work independently with minimum supervision
  • Willing to take on new challenges and work in a fastpaced environment
  • Have own transport
  • A resultoriented person and able to work under pressure
  • Able to start work immediately or within a short notice period will be an added advantage.

Job Types:
Full-time, Permanent

Pay:
RM1, RM2,800.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

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