Account Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

Are you driven, results-oriented and a team player?


With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we're committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized.

Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.


At StoreHub we model ourselves on a
pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.


On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.


If this is a journey you'd like to embark on, keep reading

What you will do:

  • Develop and execute win/win negotiation strategies for account contract renewals to maximize contract value and strengthen customer trust.
  • Collaborate with Merchant Success Managers to create datadriven renewal strategies for each customer.
  • Identify growth opportunities and drive incremental revenue upon contract renewal.
  • Partner with internal teams, including Competitive Intelligence, Pricing, Product Management, Legal, and Sales Operations, to develop comprehensive 'win' strategies.
  • Provide executive management with complete visibility to renewals and escalate when necessary.
  • Maintain renewal forecasts and communicate any uncovered risks for resolution strategies.
  • Adhere to best practices for Opportunity Management, Data Quality, and Forecasting.
  • Engage in strategic account planning with key stakeholders to ensure accountability across teams.

How you will need to be:

  • 2-3 years of demonstrated success in Account Management with a focus on negotiating contracts.
  • Strong negotiation and objection handling skills for valuebased contract discussions.
  • Process management, financial acumen, and adherence to policy.
  • Excellent customer management skills and the ability to engage in persuasive conversations with customers.
  • Agility in reacting and adapting to potential rapid shifts in priorities and organizational policies.
  • Ability to manage transactions through different stages using technology.
  • Proactive approach towards taking on additional tasks or pilot projects for departmental or organizational benefit.

What makes working at StoreHub awesome (and refreshing):

Our people - for real Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home

Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions

Embracing Feedback:
Courage and Growth.

At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth.

We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential.

Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best

It's the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There's no reward for long hours with poor results and there's no penalty for going home on time when you're producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person's contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence

CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact

At StoreHub, we don't just offer a job, we offer an experience.

In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

Cutting edge tools. If something can be automat

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