Spa Therapist

All applicants must exhibit an approachable and enthusiastic demeanor through body language, eye contact and verbal dialogue.

• Responsible for answering all incoming calls in a friendly and effective manner.
• Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.
• Must be comfortable and effective at phone sales and upselling.
• Confirm reservations for spa services.
• Assist with group scheduling.
• Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
• Must stay current on all relevant certifications.
• All therapists must be approachable and enthusiastic with good:
• Body language, Eye contact, Verbal dialogue.
• Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
• Must stay current on all relevant certifications.

Assist in upkeep FIT Center and arrange for maintenance service from time to time.
Client Services

• Knowing all spa services

- pricing and other services provided by the resort.

• Building initial client profile information and Responsible for providing all guests with personal attention

- anticipating guests' needs
- escorting guests to the appropriate service area (massage area
- nail stations
- etc.) and addressing the extra details.

○ Responsible for developing a professional rapport with each guest to help build trust and brand loyalty as well as generate more in-depth information for the client profile form.

○ Provide guests with the requested information making suggestions and using suggestive selling techniques whenever possible.

○ Work to resolve guest challenges with effective and imaginative problem solving.

○ Knowledgeable about retail items and educating guests on every product they enquire about.

○ Be the first face of Breeze and uphold the ideals of the Breeze philosophy ensuring that guests feel comfortable, relaxed and informed.

○ The ability to graciously respond to guests is essential.

○ Practice sanitation and safety guidelines provided by the Department of Health and the hotel.

Qualifications:

• Education
• Skills & Experience

Hold Spa Manager License from Ministry of Public Health.
Ability to obtain and/or maintain local government required licenses
- certificates or permits specific to this position.

Previous experience in spas
- hotels
- administration or customer service is preferred.

Ability to communicate fluently in English and the primary language of the workplace both verbally and non-verbally.
Ability to perform mathematical calculations with speed and accuracy.
Work independently and take initiative with mínimal supervision.
Excellent interpersonal skills
- able to create a professional and comfortable environment for all spa guests and team members.

Highly organized
- ability to multi-task and work well within a team.

Computer literate (Microsoft Office) and competent in learning new software programs.

C. Abilities & Equipment

Maintain working knowledge of the following:
Spa reservations system

Point-of-sale system (POS)

Property management system (PMS)

Communication systems

Effectively communicate with all co-workers
- spa guests
- hotel guests and management to their understanding.

Exert physical effort in transporting up to 10 kgs.

Send your CV to:
Positions are opened to all local and permanent
residence of Malaysia only.

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,400.00 per month

Benefits:

• Health insurance
• Meal provided

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay

Expected Start Date: 07/01/2024

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