Customer & Shipping Coordinator

1 week ago


Johor Bahru, Johor, Malaysia Smartrend Recruitment & Consultancy Full time

Job Purpose and Scope of Position

:

-
Responsible for customer service towards customers (being Distributors/Agents/Subsidiaries) according to defined criteria and guidelines

:

  • Work to be conducted according to the company's policy, safety and Quality management system, specifically relevant is the quality handbook and its work instructions.

Main task key responsibilities

:

-
Responsible for the defined customers in AX

:

  • Receive, create and confirm all sales orders and secure proper shipment planning
  • Coordinate with planning department shipments out of PAMY and PADK (including PANL items) for above defined customers.
  • Responsible for the contact with logistic partners and authorities on order/shipping documents.
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Responsible for all shipments out of PAMY incl. document handling in cooperation with PADK

:

  • Participate in creating" offers" for customers (main responsibility within sales)
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Handling of certificates, documents and shipping documents. Ensure all documents are properly processes according to customer. This also includes certificates/documents from official agencies.
-
Handle customer specific labels, questionnaires and customer claims

:

  • Shall adhere to all company policies, rules and regulation and committed to company's quality and continuous improvement programs such as MS ISO 9001, GMP and HACCP.

Qualification

:

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Possess at least Diploma

:

  • Proven experience in customer service, order processing, or logistics coordination.
  • Familiarity with order management and inventory software systems.
  • Strong communication and interpersonal skills.
  • Detailoriented with excellent organizational abilities.
  • Problemsolving skills and the ability to adapt to changing priorities.
  • Knowledge of shipping regulations and documentation is a plus.

Salary

:

RM6, RM7,000.00 per month
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