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Customer Care Executive

3 months ago

Shah Alam, Selangor, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based at Headquarter (PJ).

Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.


To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities.

You will also be given full product training, with hands on assistance from the Residential Indoor Sales Specialist team.

In this role you will be responsible for:

  • Responsible for handling incoming calls for opportunities
  • Process enquiries and proactively resolve customer issues & challenges effectively
  • Build strong internal and external relationship through customer service support and delivery
  • Convert incoming enquiries into sales or secure appointment for site inspection
  • Identify and followup opportunities to gain new customers and conduct upselling to existing customers
  • Proactively call to convert jobs into contracts
  • Identify and followup complaints from newly signed up customers to prevent premature termination
  • Process all customers' contracts and job orders in timely manner
  • Effectively plan Residential Specialist's work for optimum productivity
  • Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
  • Ensure the sales loop is reported accurately on daily basis
  • Work out and agree on a payment plan with customer and support Residential Specialist as and when necessary
  • Any other task or duties that maybe assigned from time to time

Requirements:

  • Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment
  • Highly successful at converting incoming enquiries into sales or secure appointment for site inspection
  • Good communication skills and has the ability to communicate fluently on the phone
  • Call centre experience is an added advantage
  • Good planning and organisational skills with attention to details
  • Ability to priorities tasks with effective time management
  • Good understanding of Business clients in your designated locations
  • Autonomous and thrive on challenges

Highly Desirable:

Excellent customer service via phone & negotiation skills

  • Ability and driven to convert incoming enquiries into sales or secure appointment for site inspection & exceed targets
Versatility to build rapport with people at all levels
Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
Commercially focused acumen

Benefits:

Rewards and Benefits

  • Attractive base salary and incentives
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Outpatient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans


You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results.

You will be given full product training, with hands on assistance from the Residential Indoor Sales Specialist and Sales Team.

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.

We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.


Locations:

Rentokil Initial (M) Sdn. Bhd.,
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan