Regional Claims Product Owner

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Chubb INA Holdings Inc. Full time
Job Requirements


On a day to day basis the role has overall responsibility for driving business analysis and requirement-gathering workshops during all phases of our Digital and Claim projects.

You will help develop the technical drivers and specifications, monitor progress and ensure successful delivery.

Responsibilities:


Be responsible for understanding, analysing and interpreting business requirements and needs, liaising with key stakeholders to ensure that deliverables meet the needs of both internal departments and end users.

Prepare requirement analysis and business cases for new projects, for both systems and processes.

Develop project scope documents including but not limited to Standard Operating Procedures (SOP's), functional and technical specifications, test scripts and cases etc.

Think outside of the box to support the business in delivering its strategic objectives rather than just responding to a pre-defined request.

Work closely with other business areas as required (Digital/IT/Business Partners) to understand interdependencies and associated pipeline and priorities for projects.

Ensure that legal & regulatory requirements are met, and professional standards are applied to all online developments, including data protection
Dealing with, and managing, scope and project changes
Evaluate and assess existing processes, systems and databases in order to maximise value to the users and achieve operational effectiveness
Run requirements workshops and meetings with business and digital stakeholders
Map out critical workflows and business processes to realize product/program goals
Work closely with the digital and project teams to assure effective communication of requirements and rapid delivery of key product releases
Specify acceptance criteria and scenarios and perform and oversee UAT as needed

Work Experience

Knowledge & Skills:

Good interpersonal and communication skills
Excellent time management skills, well organized and able to effectively prioritize tasks to meet required deadlines
Ability to multi-task and work in a fast paced environment
Independent worker and analytical thinker with ability to conduct investigation and data analysis
Strong attention to detail
Strong analytical skills (business solutions, problem solving, creative thinking etc.).
Strong work ethic with a positive, can-do attitude

Advanced MS Excel skills and strong presentation skills - ability to present at different levels and using various tools (PowerPoint experience a must).

Project management experience will be preferred
Excellent knowledge of online trends and digital development, and a passion for all things digital.
Knowledge of project mapping and change management process.
Working knowledge of digital development processes including requirements gathering, design, QA, deployment strategies, and development tools and technologies.

Preferred:
Experienced in directly communicating with and managing expectations of both internal and external executive stakeholders.

Desired Experience:

5+ years as a Business Analyst or Product Analyst
Experience in insurance industry will be preferred
Experience directly or indirectly in the Digital space preferred
Experienced with working in a cross-functional team and with team members in different geographical locations

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