Hospital Front Desk

1 week ago


Puchong New Village, Malaysia KPMC PUCHONG SPECIALIST CENTRE Full time

JOB DESCRIPTION:

  • Welcome patients and visitors, providing a positive first impression and direct them to the appropriate departments or individuals.
  • Manage incoming and outgoing phone calls, transferring calls to appropriate departments or individuals and taking messages when necessary, and in-person inquiries related to appointments.
  • Assist patients with the check-in process, including verifying personal information, insurance details, and required forms and collect payments as needed. Upon completion of appointments, facilitate the check-out process.
  • Update and maintain patient information in hospital information systems accurately and securely.
  • Monitor and manage visitor access to the hospital, ensuring compliance with security protocols.
  • Handle patient and visitor concerns, complaints, or conflicts with empathy and professionalism. Escalate issues to relevant personnel when needed.
  • Collaborate with nursing staff, physicians, and other hospital departments to facilitate seamless patient flow and service delivery.
  • Adhere to Personal Data Protection Act and maintain confidentiality of sensitive patient information.
  • Follow established protocols for handling emergency situations, such as medical emergencies or security incidents. Direct emergency personnel as needed.

QUALIFICATION:

  • Strong communication and interpersonal skills.
  • Excellent customer service orientation.
  • Organizational skills and attention to detail.
  • Ability to remain calm under pressure and handle difficult situations with professionalism.
  • Familiarity with medical terminology and procedures (preferred but not mandatory).
  • Proficiency in using office software and computer systems.
  • Minimum 1 year experience in a healthcare or customer service role is advantageous.

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Bandar Puteri Puchong: Reliably commute or planning to relocate before starting work (preferred)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)


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