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Application and Cloud Analyst
2 weeks ago
- Be the Point of Escalation for L1 Support
- Perform In Depth Analysis. Prepare a report on what has been analysed before escalating further to L3
- Perform Resolution. If Incident can be resolved as there is a KB for it, resolve the issue and prepare
- Escalation to L3. If incident cannot be resolved, escalate to L3 with the relevant data and reports
- Cloud and Application Monitoring
- Continuously improve the dashboard and error reports
- Monitor cloud infrastructure and services to ensure optimal performance and availability.
- Monitor system health, including CPU usage, memory utilization, disk I/O, and network traffic.
- Set up and configure alerts for critical events, such as system outages or performance degradation as when needed.
- Analyse logs and metrics to identify and troubleshoot issues promptly.
- Ensure compliance with security and governance policies.
- Monitor application health and performance.
- Provide L2 support for application-related issues, including troubleshooting, root cause analysis, and resolution.
- Coordinate with L1 and L3 support teams to escalate and resolve complex issues.
- Coordinate with L3/Principal for application updates, patches, and configurations
Understanding of back-end technologies:
SQL, Web API
- Understanding of API Integrations, knowledge of how frontend components
- Understand RESTful APIs, JSON, and how data is exchanged between the frontend
- Understanding of front-end technologies: React /Angular or equivalent is a plus
- Technical Certification in Fundamental Cloud Computing (Azure/AWS) or good understanding or experience on Azure platform is a plus.
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Cloud Infrastructure Specialist
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Cloud Infrastructure Specialist
2 months ago
Klang, Selangor, Malaysia Cognizant Technology Solutions Full timeCognizant is seeking a Cloud Infrastructure Specialist to join us in Kuala Lumpur. In this role, you'll build, implement, and operate IT solutions based on various vibrant technologies such as virtualization, container, JEE-based middleware, API gateway, cloud, APM and big data.As a Cloud Infrastructure Specialist, you will also be a key technical...
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Senior analyst
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Senior analyst
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Analyst, General Ledger
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Smas Analyst
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Analyst, Commercial Finance Amea Export
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Lead consultant
1 month ago
Klang, Selangor, Malaysia Genpact Full timeGenpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Lead consultant
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Intake Care Associate Analyst
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Functional erp consultants
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Functional erp consultants
4 weeks ago
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IT Business Analyst
2 weeks ago
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Executive, Industry Relations
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Back End Developer
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Junior Analyst, General Ledger
2 weeks ago
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