Store Supervisor/manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TEAZZI Malaysia, JS NIKMAT RASA SDN BHD Full time

Full Job Description, Salary Start from 2,900++


The Store supervisor/Manager is responsible for assisting the Area manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.

Store supervisors/manager assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.

This position directly supervises the Tearista and lead Tearista positions and acts as the manager on duty in the absence of the store and/or Area manager.


Store Operations:

  • Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
  • Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Establishes effective and positive communication amongst all team members.
  • Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
  • Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
  • Assists store manager or Area manager in planning and executing all sales promotions effectively and efficiently.
  • Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
  • Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
  • Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service:

  • Is the Role Model for outstanding service and "owner" of the service initiative at his/her store during his/her shift.
  • Proactive in solving customer problems and satisfying customers in various situations.
  • Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks.
  • Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
  • Consistently monitors, coaches and encourages team members to meet the Company's service standards.

Product:

  • Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of tea products, Toppings and etc, as well as knowledge tea regions, and the various differences in toppings.
  • Tastes products on a per shift basis for quality assurance.

Training & Development:

  • Demonstrates the ability to lead, communicate and champion Teazzi's Principles, House Rules and Standard Operating Procedures.
  • Provides coaching and training to Tearistas and lead Tearistas on performance expectations.

Qualifications:

  • Minimum high school diploma or equivalent. Minimum one year of retail or six months of Bubble tea industry experience. Previous supervisory experience preferred.
  • Basic computer skills required.
  • Must be able to work overtime, including weekends, evenings and special events as needed.
  • Wellorganized and detailoriented and able to multitask.
  • Must have excellent verbal and written English communication skills.

Work Locations

Currently have 3 locations:
Medan Connaught, Intermark Mall KL, Sunway Velocity.

Job Types:
Full-time, Permanent

Salary:
From RM2,900.00 per month

Benefits:

  • Flexible schedule
  • Maternity leave

Schedule:

  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
Expected Start Date: 05/01/2024

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