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Interactions Associate

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia BAXTER Full time

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Roles & Responsibilities:

  • Review HCP Interaction requests/submissions to ensure compliance to the Global Interaction Policy
  • Identify noncompliance issues and work with key internal customers (Research and Development, Medical Affairs, Clinical Affairs, Finance, etc.) to resolve issue.
  • Track opened Interaction requests within the compliance tool (Pega) to ensure timely processing and closure
  • Ensure all required Interaction documentation is entered by internal customers prior to closure of the Interaction file within the compliance tool (Pega).
  • Provide guidance on how to utilize the compliance tool (Pega) to key internal customers.

Qualification & Education:

  • Bachelor's Degree
  • Open for fresh graduate
  • Experience in enforcing compliance with company policies
  • Working knowledge of information systems such as Pega, JD Edwards and Concur
  • Attention to detail
  • Strong customer service focus
  • Team player


 Multilingual
  • Japanese & English

Reasonable Accommodations

Recruitment Fraud Notice


Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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