Technical Writer

Our vision is to transform how the world uses information to enrich life for _all_
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Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR55792 Technical Writer

As a Finished Goods Technical Writer, you will provide documentation and infrastructure support to global locations. The team provides technical writing support for sites in the US, India, China, Malaysia, Singapore, Taiwan, and Japan.

Responsibilities and Tasks
Handle Documentation at a company wide level

• Analyze audience, purpose, and documentation needs
• Interview SMEs to acquire needed information to write documentation
• Select the appropriate documentation method to meet the need of the users
• Collaborate with other sites and groups for document consistency
• Handle graphics, images, and videos for documentation
• Work with process control to resolve globalization of change requests
• Coordinate language translation services and prepare documents in multiple languages
• Establish and maintain approval routes and notifications for controlled documentation
• Store and maintain documents in a content management system
• Modify and format documents that other team members create
• Handle the periodic document review process
• Implement and enforce to the standards of ISO/TS/IATF
• Assist in audits

Handle Web Sites on a Global level

• Create, design, develop, and maintain SharePoint and HTML sites
• Create and modify graphics and images for use in web pages
• Collaborate and align on usability for sites
• Test and troubleshoot sites
• Maintain site access permissions

Measure and Improve Documentation Efficiency

• Develop evaluation tools/methods and measure efficiency of documentation
• Develop usability testing for documentation and web sites
• Conduct usability testing, reports findings, and follow up by implementing changes indicated by the findings
• Communicate with users to determine if documents are meeting their needs

Provide information and instructions

• Train or mentor team members on technical writing standards, web requirements, and use of documentation tools
• Edit and proofread documents for others including grammar, spelling, punctuation, and organization of content, such as adding headings and bulleted lists
• Assist in the development of departmental newsletters
• Troubleshoot and mentor the team on software programs
• Train the team on using documentation control systems
• Create and maintain LMS Program profiles, learning events, and transcripts
• Teach the "Leadership Orientation with a Technical Writer" class as required for new members of leadership

Participate in Projects

• Work closely with Project Managers, business process analysts, Workforce Development, Organizational Change, and SMEs to settle documentation needs
• Interview SMEs for content
• Determine the best ways to meet documentation needs
• Measure documentation efficiency
• Build project based web sites

Ensure a Safe, Compliant, and Ethical Work Environment

• Align with company safety, labor, and ethics policies
• Encourage a culture of safety and recognize contributions made to supporting a safe work environment
• Participate in process improvement activities
• Identify errors before they get to the next step
• Provide timely feedback when quality, safety, or ethical issues arise
• Follow and support companywide and department safety procedures to maintain a clean, safe, and accidentfree work environment
• Promote high integrity processes that will enable immediate sharing of problems, issues and solutions with management team

Job Requirement

• At least a Bachelor's / Masters Degree in Communication/ English/ Technical Communication or any related field of studies
• Minimum 5 years of relevant working experience in technical communications or training/ development/ education
• A high degree of initiative, organization, dependability, and attention to detail.
• The ability to be selfdirected and work with independently.
• Excellent English verbal and written communication skills.
• Strong understanding of English grammar and language.
• Able to accept constructive feedback.
• Strong PC skills and skilled in Microsoft Office.

About Micron Technology, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

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