Trainer - Mandarin (Vacation Rental)
2 weeks ago
Overview:
- If you have proven 1 year BPO supervisory experience, we have something for youQualifications:
Requirements:
- Degree in any discipline
Minimum Relevant Work Experience
- Customer Service and Training experience is a MUST
Minimum Training Required
- Fast learner and independent
Skills
- Language proficiency in English and Mandarin is mandatory
- Related experience is strongly preferred.
Preferred Qualifications
- Proven experience as corporate trainer in the customer service industry
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); elearning software will be an
- Affluent communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decisionmaking abilities
Responsibilities:
Responsibilities:
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees' performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
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