Housekeeping Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ramada Encore Chinatown Hotel Full time

No 1& 3, Jalan Pudu Lama, 50200, Kuala Lumpur, Malaysia

Tel:


JOB DESCRIPTION OF HOUSEKEEPING SUPERVISOR

  • Responsible for the smooth operation of the floor assigned.
  • Responsible for the performance of room attendants.
  • Supervise housekeeping attendants
  • Organizes and facilitates the room-making process.
  • Daily allocation of rooms and deep cleaning tasks to team members.
  • Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.
  • Checks the occupied and departure rooms, giving special attention to guest needs.
  • Ensures that the entire operation is performed as per the laid down standards.
  • To organize immediately the guest needs under intimation to Manager.
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost and found procedures.
  • Report maintenance issues to the Maintenance/Engineering Department.
  • Assist Manager with training requirements.
  • Represent the needs of the team to others in the hotel.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
/JD2- Assist other departments wherever necessary and maintain good working relationships.

  • Supervise the daytoday cleaning of hotel public areas.
  • Perform routine inspections of all public areas, service areas and storerooms.
  • Schedule and supervise deep cleaning and any other projects.
  • Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Assign duties and coordinate breaks for assigned staff.
  • Ensure that assigned staff have reported to work and also document any late or absent
employees.

  • Prepare and distribute assignment worksheets to assigned staff and review priorities.
  • Assist where necessary to ensure optimum service to guests.
  • Clean public areas in emergencies.
  • Efficiently manage stock control and the maintenance of all equipment.
  • Issue supplies/goods to staff at the beginning of a shift to control inventory.
  • Report all maintenance defects and follow up with Maintenance.
  • Complete work order forms for equipment maintenance or repairs and submit them to Admin desk control.
  • Report all lost and found articles immediately to the Front Office.
  • Responsible for checking staff's grooming and hygiene.
  • Complete all paperwork and closing duties before leaving.
  • Review the status of assignments and hand over any followup action with an oncoming supervisor.
  • Informs Management about any damage, theft or loss to hotel property.
/JD2- Answer inquiries to maintain controls and ensure guest satisfaction.

  • Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
  • Provide feedback on staff performance and report disciplinary problems to Manager.
  • Perform any other duties assigned by the Manager.
  • Manage overall daily operations of the Linen Room.
  • Ensure quality controls are in place for all linen processes, rejecting any exceptions.
  • Responsible for maintaining the cleanliness of the linen area.
  • Oversee the loading of carts and place them accurately as requested.
  • Oversee in getting filled linen carts to designated areas.
  • Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged.
  • Ensure that linen is properly stored and recorded.
  • Ensure that the proper procedure is followed when linen needs to be discarded.
  • Ensure team members adhere to all Health and Safety Regulations.
  • Keep and update the Laundry/linen productivity report daily.
  • Take linen that is spotted out and place it separately for rewashing or special treatments.
  • Any linen that is torn is placed separately and returned to the Linen room for repair.
  • Prepares the daily stock and storerelated reports.
  • Prepares report of monthly amenities consumption to Manager.
  • Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.
  • Monitor PAR levels for all housekeeping and laundry items to ensure proper levels.
  • Responsible for storage of housekeeping and laundry operational stock.
  • Responsible for the daytoday check on the storage facilities for upkeep and hygiene.
  • Responsible for verifying all goods arrived as per the agreed purchase, delivery note, and agreed quantity has been received.
/JD2- Refuse acceptance of damaged, unacceptable or incorrect items.

  • En

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