Customer Service Executive

2 weeks ago


George Town, Penang, Malaysia My Smiling House Sdn Bhd Full time
Answer customer's inquiries in marketplaces such as Shopee, Lazada, Tiktok and handle after-sales complain cases.

  • Brainstorm upselling ideas to increase average order value of buyers.
  • Engage with buyers, and maintain shop's rating.
  • Maintain & update listing photo, title and descriptions.
  • Handle shipping overcharge and parcel lost claims.
  • Prepare weekly report.
  • Help fulfillment team when needed.

Job Requirements:

  • Preferably 12 years of working experience in related industry.
  • Computer literate with basic proficiency in Microsoft Excel.
  • Able to work independently, multitask, good problem solving skills, initiative, attention to detail.
  • Good written and verbal communication skills. Fluent in written and spoken Mandarin, English and Malay
  • Training and SOP will be provided. Fresh graduates and university students are encouraged to apply.

Benefits:

  • Medical, EPF, SOCSO, Bonus, Annual Leave. Public Holidays are generally off, 2x pay if required to work.
Working Hours: 9am - 6pm Mon-Fri, 9am to 1pm Saturday

Company Info:


We are official reseller of Top Brands in various categories - Mambobaby, Swimbobo (Baby brands), Aolikes, Boer, Coolfit (Rehab brands), Trisass, Dive&Sail (Swimwear brands) Hoopet, Dodopet, LDLC, Petseek (Pet Supply brands) and Mobi Garden, Free Knight, Bromen (Travel brands).


We started in 2013 in a small 200 square ft shop lot with 1 person, and have ever since grown more than 15x to 7000 square ft warehouse with a team of 15 people.

Today, we sell more than 500 products and ship more than 10000 parcels every month, and yearly sales of over RM5million

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

COVID-19 considerations:
All employees are encouraged to wear mask, with table at least 1 meter from each other. Common place are regularly sanitized

Experience:

  • Ecommerce: 1 year (preferred)

Language:

  • Mandarin (preferred)

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