Customer Experience Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

LOCATION:

  • Klang Valley (Reachable by LRT/ MRT)

JOB SCOPE:

  • Respond to customers' general queries, complaints/feedback in a timely and accurate way.
  • Manage customer complaints and feedback accordingly.

REQUIREMENT:

  • Excellent English and Mandarin communication (verbal & written) skills.
  • SPM and above or equivalent.
  • Minimum 1 year of experience in a call center environment background will be advantageous.

SALARY PACKAGE:

  • Attractive Remuneration Package
  • Attractive allowance

WORKING HOURS:

  • Mon-Sun (morning, afternoon & night shifts)
  • 5 working days & 2 days off (depending on shifts)
  • 9 hours working (8 hours working + 1 hour break)
  • 24/7 rotational shift basis

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,100.00 per month

Schedule:

  • Night shift
  • Rotational shift

Application Question(s):

  • What is your expected salary?
  • Notice Period?


  • Kuala Lumpur, Kuala Lumpur, Malaysia EPOS GLOBAL SOLUTIONS SDN. BHD. Full time

    JoinEPOS:Empower Your Career as a Customer Experience Specialist Join a young vibrant and cheerful team All age groups are welcome Multilingual (English and Chinese) is an advantage.Benefits: Receive full training tailored to foster your role excellence. Engage in a structured skills development program aimed at longterm career growth. Thrive in a dynamic,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time

    Looking to cement your career in the healthcare sector? Look no further. Hisential is in search of a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment.Position Overview:As a Customer Experience Associate, you will be the first point of contact for our valued customers. Your primary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holafly Full time

    About HolaflyHolafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. We are a young and international team of over 300 people based worldwideSince 2018, we have helped thousands of travelers by providing global internet to more than 170 worldwide destinations.What are we looking for**Key responsibilities / day by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cuura Rent Full time

    The furniture shopping industry can shift with a snap of the fingers. We work hard to always stay on top of it because to us, mismatched décor can ruin a home, after paying lots of money for them. For people looking to create their perfect home, simply imagining what their room could look like is like herding cats. Impossible.That's where you come inSo, as...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    Kuala LumpurFull TimeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    Kuala LumpurFull TimeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EVA Global Full time

    Join Us in Kuala Lumpur as a Dutch-Speaking Customer Experience SpecialistAbout the Role:Hey there Are you fluent in English **and passionate about providing stellar customer service and want to work from Kuala Lumpur? We're expanding our vibrant team in Malaga, Spain, and we want you If you're a communication whiz and love the idea of working in a sunny,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    Kuala LumpurFull TimeAbout KlookKlook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    Job Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KuchingJobs Full time

    Job Requirements: Extremely fluent in Mandarin or Cantonese. Excellent communication skills both verbal and written in local language, English and Mandarin/Cantonese. Customer service oriented. Must be able to work on rotating shift as needed (Weekdays, Weekends & Public Holidays, 6AM to 12AM)Job Scopes: Ensure service delivered to customer, partner and/or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axpara Full time

    The Specialist ("Specialist") is a key commercial position that is dedicated to delivering Mesh Bio's healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers' needs.Responsibilities and Duties Documenting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To:Assistant Manager, Customer Experience & OperationsRole Purpose:Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the implementation of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    The RoleComfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.Key ResponsibilitiesTracking Customer Experiences Monitor and...