Dir-food & Beverage-b

2 weeks ago

George Town, Penang, Malaysia Marriott International, Inc Full time
**職務編號**
**工作類別** Food and Beverage & Culinary
**地點** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

發揮酒店餐飲/廚房營運(適用時包括餐廳/酒吧、客房服務和宴會/餐飲)戰略業務主管的職能。負責監督部門戰略的制定和實施,並確保實施品牌服務戰略和品牌舉措。該職位確保餐飲/廚房營運滿足品牌的目標客戶需求,確保員工滿意度,並致力於增加收入和最大限度提升部門的財務績效。開發和實施全酒店戰略,提供能滿足或超越品牌的目標客戶和酒店員工之需求和期望的產品和服務,並實現投資回報。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);6 年餐飲、廚房、宴會管理或相關專業領域工作經驗。

或者
- 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;4 年餐飲、廚房、宴會管理或相關專業領域工作經驗。

**技能與知識**
- **客戶和個人服務** - 瞭解提供客戶和個人服務的原則和流程。這包括客戶需求評估,滿足服務品質標準以及評估客戶滿意度。
- **財務資源管理** - 確定完成工作所需的花銷,並對這些支出進行會計核算。
- **行政管理** - 瞭解戰略規劃、資源配置、人力資源建模、領導技巧、生產方法,以及人員和資源協調中涉及的業務和管理原則。
- **應用業務知識** - 瞭解市場動態、企業級目標和公司業務的重要方面,以準確診斷優勢和劣勢,預測機會和風險,確定問題並制定戰略和計劃。根據戰略和計劃調整個人和團隊行動,以推動業務績效。
- **物質資源管理** - 獲得並監督適當使用完成特定工作所需的設備、設施和材料。

**核心工作活動**

**建立和維護餐飲/廚房目標**
- 設定期望並讓餐飲領導團隊負責展示所需的服務行為。
- 審核財務報告和報表,以確定餐飲部的預算執行情況。
- 根據品牌業務戰略,對餐飲設備及翻新的資金支援提出建議。
- 與餐飲領導團隊合作確定需關注的方面,並制定戰略以改善該部門的財務業績。
- 制定具有挑戰性的、現實的和可實現的目標,以指導運營和績效。
- 努力改善服務表現。

**制定和維護預算**
- 制定和管理餐飲預算。
- 監督部門的實際和預計銷售情況,以確保達到或超過收入目標,並確定和應對機遇。
- 確保為餐飲區制定現金控制和酒類控制政策,且所有相關員工都予以遵守。
- 專注於維持利潤率,而不影響客人或員工的滿意度。

**領導餐飲/廚房團隊**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 實現和超越目標,包括績效目標、預算目標和團隊目標等。
- 樹立榜樣,示範適當的行為。
- 開發提高利潤的手段,包括估算成本和收益,探索新的商業機會等。
- 透過質疑現有流程,鼓勵創新和推動必要的變革,確定提高利潤和創造價值的機會。
- 確保在餐飲的所有領域(如餐前簡報、員工會議、烹飪團隊)進行定期和持續的溝通。
- 與直屬下屬和整個餐飲團隊建立並維持開放的合作關係。確保直屬下屬在他們的團隊中也這樣做。
- 制定符合品牌業務戰略並引導執行的餐飲經營戰略。
- 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。
- 瞭解市場趨勢並引入新的餐飲產品,以滿足或超越客戶期望,創造更多收入並確保在市場中的競爭地位。

**確保卓越的客戶服務**
- 提供超越預期的服務,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 與餐飲團隊審查評論卡的結果和滿意度結果,並確保採取適當的糾正措施。
- 審查評論卡、客人滿意度結果和其他資料,以確定改善的方面。
- 授權員工提供卓越的客戶服務。
- 估算成本收益比,維持利潤和服務滿意度之間的平衡。
- 與酒店領導層分享根據評論卡和客人滿意度結果採取糾正行動的計劃。

**管理和開展**人力資源活動**
- 為下屬提供指導和指示,包括設定績效標準和監督績效。
- 輔導和支持餐飲領導團隊有效管理工資、餐飲成本和可控費用(如餐廳用品、制服等)。
- 聘用表現出強大

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