Retail Sales Associate

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MNML Sdn Bhd Full time

Customer Assistance:

  • Greet customers and assist them in a friendly and professional manner.
  • Actively listen to customer needs and provide product information, recommendations, and solutions.
  • Help customers navigate different channels (instore, online, mobile) to find and purchase desired products.
  • Address customer inquiries, concerns, and complaints promptly and effectively.

Order Management:

  • Process customer orders accurately and efficiently, ensuring product availability, pricing accuracy, and adherence to company policies.
  • Assist customers with online or mobile orders, including troubleshooting technical issues, order tracking, and delivery inquiries.
  • Coordinate order fulfillment, including picking, packing, and online order pickup by shipping partner to customers.
  • Collaborate with other departments (e.g., inventory manager, logistics) to ensure timely and accurate order processing.

Channel Integration:

  • Promote and educate customers about the benefits and features of omnichannel shopping.
  • Guide customers in utilizing different channels seamlessly, such as facilitating instore pickups of online orders or demonstrating mobile app functionalities.
  • Provide training and assistance to customers in accessing and navigating various digital platforms.
  • Collaborate with colleagues to ensure consistent and synchronized messaging across all channels.

Product Knowledge:

  • Develop a comprehensive understanding of the products offered by the store, including features, benefits, pricing, and promotions.
  • Stay updated on industry trends, new product releases, and competitor offerings.
  • Share product knowledge with customers to help them make informed purchasing decisions.
  • Actively engage in product training sessions and utilize available resources to enhance knowledge base.

Product Touchpoints:

  • MNML Moments (semi fine jewelleries, sterling silver, premium stone)
  • MNML Elements (fast fashion, titanium, stainless steel, etc)
  • MNML Piercing
  • MNML Engraving

Sales and Conversion:

  • Proactively engage with customers to identify their needs and suggest appropriate products or services.
  • Utilize effective selling techniques to maximize sales and meet or exceed individual and team targets.
  • Upsell and crosssell complementary products or accessories to enhance the customer's shopping experience and increase average transaction value.
  • Monitor and follow up on leads generated through various channels, converting them into sales opportunities.

Store Operations:

  • Maintain a clean and organized sales floor, ensuring products are properly displayed and stocked.
  • Conduct regular inventory counts and assist in restocking merchandise as needed.
  • Adhere to company policies and procedures, including cash handling, return/exchange processes, and security measures.
  • Collaborate with team members to achieve store goals and contribute to a positive work environment.

Technology and Systems:

  • Utilize pointofsale (POS) systems, inventory management software, and other retail technology platforms effectively.
  • Troubleshoot basic technical issues encountered by customers or colleagues, escalating complex problems when necessary.
  • Stay updated on new technologies and tools relevant to omnichannel retail, providing suggestions for process improvements.
-
Requirements:_

  • Sales sensitive
  • Sense of fashion & aesthetic
  • 45 working hours per week
  • Friendly & outgoing
  • Commercial awareness
  • Require to work on every weekends, holidays and retail peak season
  • Problem solving

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

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