Customer Support Social Media

2 weeks ago


Bandar Puncak Alam, Selangor, Malaysia CTYMARY RESOURCES SDN BHD Full time
Manage company's social media channels etc Facebook, LinkedIn, Twitter, and all related platforms.

  • To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform.
  • To attend all inquiries including the products, the problems, and to provide the delivery options (example COD, postage etc).
  • To assist in provide the after sales service.
  • To create, maintain, update records and database.
  • To manage the customer's order in the system (example vsuite system).
  • Create social media posting including "Live" in HQ pages, "Personal" FB pages, and any other platform based on the schedule.
  • Creates dynamic written, graphic, and video content.
  • Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation.
  • Proposes new ideas and concepts for social media content.
  • Analyses audience information and demographics, and success of existing social media projects.
  • Works as part of a team, with marketing and social media team members to coordinate ad campaigns with social media strategy.
  • Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analysing, managing, and altering schedules where necessary to optimize visits.
  • Prepare reports on campaigns based on analytics.
  • Use analytics tools to gauge the success of campaigns.
  • Research industry innovations and tools.
  • Update posts to include relevant keywords for search engine optimization.
  • Do "Live" session in HQ pages or any other platform according to the schedule that has been set.
  • Any other tasks or adhoc tasks as assign by the Management.

Salary:
RM1, RM2,300.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

  • Customer service: 1 year (preferred)


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