![CTYMARY RESOURCES SDN BHD](https://files.ajobthing.com/employers/122383-1681275213.png)
Customer Support Social Media
2 weeks ago
- To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform.
- To attend all inquiries including the products, the problems, and to provide the delivery options (example COD, postage etc).
- To assist in provide the after sales service.
- To create, maintain, update records and database.
- To manage the customer's order in the system (example vsuite system).
- Create social media posting including "Live" in HQ pages, "Personal" FB pages, and any other platform based on the schedule.
- Creates dynamic written, graphic, and video content.
- Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation.
- Proposes new ideas and concepts for social media content.
- Analyses audience information and demographics, and success of existing social media projects.
- Works as part of a team, with marketing and social media team members to coordinate ad campaigns with social media strategy.
- Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analysing, managing, and altering schedules where necessary to optimize visits.
- Prepare reports on campaigns based on analytics.
- Use analytics tools to gauge the success of campaigns.
- Research industry innovations and tools.
- Update posts to include relevant keywords for search engine optimization.
- Do "Live" session in HQ pages or any other platform according to the schedule that has been set.
- Any other tasks or adhoc tasks as assign by the Management.
Salary:
RM1, RM2,300.00 per month
Benefits:
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Experience:
- Customer service: 1 year (preferred)
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