Retail Assistant Luna

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Luna Jewellery Full time

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Job Summary:

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Responsible for ensuring the smooth running of in-store retail operations especially customer service, selling, restocking, merchandising, display and store's cleanliness.

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Accountabilities:_

Customer Service and Experience

  • Provide exceptional customer service by:
  • greeting and welcoming customers in a friendly and approachable manner.
- assisting customers with product selections, offering styling advice, and addressing inquiries.

  • Manage customer complaints and enquiries in a professional manner, providing the best possible outcome.
  • Ensure that customers have a positive shopping experience and leave the store satisfied.
  • Monitoring activities and ensuring the implementation of SOPs to prevent incidents of shoplifting, shrinkage and/or accidents.

Sales and Product Knowledge

  • Actively engage with customers to increase sales through upselling, crossselling and suggestive selling techniques.
  • Demonstrate a deep understanding of our product offerings/services and trend to effectively communicate product features, new trends and benefits to customers.
  • Always aware of the store's inventory and uptodate with new product releases and promotions.
  • Assist in any all activities to achieve and exceed individual/team sales targets.

Visual Merchandising and Store Presentation

  • Support the Store Manager in maintaining an appealing and organized store layout, ensuring products are neatly displayed, adequately stocked, and in accordance with brand guidelines.
  • Actively participate in product replenishment, stock receiving, stock rotation and ensuring proper signages are in place.
  • Collaborate with the visual merchandising team/Store Manager to create attractive displays to enhance the store's overall aesthetics.

Point of Sale (POS) Operations

  • Process sales transactions accurately and efficiently using the store's POS system.
  • Handle cash credit, and other payment methods securely and adhere to the store's cash handling policies.
  • Assist Supervisor/Manager to prepare daily cash reports and reconcile discrepancies, if any.
  • Assist Supervisor/Manager in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.

Store Operational Excellence and Inventory Management

  • Ensure compliance with company policies, SOPs and visual merchandising standards.
  • Maintain a safe and clean store environment, ensuring proper care and storage of stocks, fixtures and furnitures.
  • Regularly check and restock supplies such as shopping bags, receipt rolls, and other essentials.
  • Monitor and report any maintenance issues or safety concerns to the store management.
  • Assist in monitoring stock levels, conducting regular stock counts, and alerting the need for stock replenishments in a timely manner.
  • Participate in the conduct of ethical and periodical stock takes (as per SOP) with integrity.

Team Collaboration

  • Work as part of a team to achieve sales goals and maintain a positive work environment.
  • Assist colleagues during peak hours or when necessary.
  • Attend staff meetings and training sessions to stay updated on product knowledge and company policies.

Job Types:
Full-time, Permanent

Pay:
RM1, RM1,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Afternoon shift
  • Evening shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

  • Retail: 1 year (preferred)

Language:

  • Fluent in English and Malay (Speaking and Writing) (preferred)
Application Deadline: 12/03/2021

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