Retail Operations Manager

2 weeks ago


Mont Kiara, Malaysia FLYPROJECT Full time

Position Overview:

FLYPROJECT is seeking an experienced and dynamic Operations Manager to join our fast-growing fitness studio.

As the Operations Manager, you will play a critical role in overseeing the day-to-day operations, implementing efficient processes, and ensuring the highest level of service for our valued members.

You will work closely with various teams to create a seamless and exceptional fitness experience while managing staff and resources to achieve operational excellence.


Key Responsibilities:

  • Operational Efficiency: Streamline and optimise operational processes to enhance the overall efficiency and effectiveness of the fitness studio. Identify areas for improvement and implement innovative solutions to maximise productivity.
  • Staff Management: Lead, mentor, and motivate a team of operational staff, including front desk personnel and maintenance staff. Provide guidance, feedback, and support to ensure a positive and highperforming team.
  • Membership Experience: Ensure that every member's journey at FLYPROJECT is seamless and exceptional. Oversee front desk operations to deliver outstanding customer service and resolve any memberrelated issues promptly.
  • Facilities Management: Maintain the fitness studio's physical appearance and functionality. Coordinate with the maintenance team to ensure cleanliness, equipment maintenance, and a safe environment for all members and staff.
  • Inventory Management: Oversee inventory levels of fitness equipment, consumables, and retail items. Collaborate with the procurement team to ensure adequate stock levels and manage supplier relationships.
  • Health and

Safety Compliance:
Implement and enforce health and safety protocols to ensure a secure and hygienic environment for members and staff. Stay up-to-date with relevant regulations and make necessary adjustments to maintain compliance.

  • Financial Management: Collaborate with the finance department to develop and manage the operational budget, ensuring costeffective operations while meeting financial targets.
  • Performance Analysis and Reporting: Analyze operational data and key performance indicators (KPIs). Prepare regular reports for management, and utilize datadriven insights to make informed decisions and set performance targets.
  • Process Improvement: Continuously assess operational processes and identify opportunities for enhancement. Implement best practices and lead process improvement initiatives to elevate the member experience.
  • Cross-

Functional Collaboration:

Collaborate closely with the fitness, marketing, and sales teams to ensure alignment of operational activities with overall business objectives.


  • Crisis Management: Develop and implement contingency plans and procedures to address potential operational disruptions and emergencies effectively.

; Requirements:

Requirements: Proven experience as an Operations Manager, preferably in the fitness or wellness industry. Exceptional leadership and management skills with the ability to inspire and lead a diverse team. Strong analytical and problemsolving capabilities, with a keen eye for detail. Proficiency in data analysis and reporting tools. Excellent organisational and time management abilities. Outstanding communication and interpersonal skills to foster collaboration and maintain positive relationships. Thorough knowledge of health and safety regulations relevant to the fitness industry. A passion for fitness and wellness with a commitment to delivering exceptional customer experiences.

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