IT Technical Support

2 weeks ago


Johor Bahru, Johor, Malaysia TG Human Resource Services Sdn. Bhd. Full time

Responsibilities:

  • Record and manage all issues in IT Service Management (ITSM).
  • Perform 1st level troubleshooting on desktop and basic systems/network issues.
  • Escalate requests/issues to the appropriate resolver group according to SLA.
  • Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
  • Any other adhoc duties as required or assigned.

Job Requirements:

  • Minimum
  • Diploma in IT / Computer Engineering.
  • Minimum
- 1 year experience in bilingual support for English 24by7 call centre / helpdesk environment.

  • Willing to perform 12hour Shift Work working days)
  • Be able to perform in a fast paced environment.
  • Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
  • Fast & accurate data entry skills.
  • Certification in ITIL would be an added advantage.
  • Immediate available is ideal.
  • Malaysians preferred due to job location (Johor Bahru)

Pay:
RM2, RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Experience:

- ticketing system: 1 year (required)
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