Retail Expert

2 weeks ago

Batu Pahat, Johor, Malaysia 1Millennium International Sdn Bhd Full time
Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)

  • Resultdriven and stay uptodate with the product features and maintain retail outlet visual appearance in high standards.
  • Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
  • Resolve and update customers' enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers' issues.
  • Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
  • Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.
  • To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers' trust and satisfaction.
  • Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.

Job Type:
Contract

Contract length: 12 months

Salary:
RM2, RM3,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

  • Retail: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

Ability to Commute:

  • Johor Bahru (required)

Ability to Relocate:

  • Johor Bahru: Relocate before starting work (required)

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