Lead Analyst, Actuarial

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
Are you ready to shape a better tomorrow?_


AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.


If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

  • Provide level 2 support to Actuarial & Finance Applications
  • Partner with TSS team for knowledge transfer & to provide support to local BU
  • Team Management & Responsibilities_
  • Identify opportunities for continuous improvement
  • Ensure key stakeholders are engaged, participating in delivery, and have their needs met upon project completion
  • Collaborate with various teams to achieve deliverables
  • Deliverables and Responsibilities_
  • Provide support services meeting agreed SLA
  • Provide Dashboard/Report showing supporting tickets statistics & analysis
  • Planning, execution & monitoring for assigned tasks
  • Initiate improvement tasks whenever necessary
  • Support Portfolio Delivery Lead in BAU maintenance
  • Manage risk, resolve issues, escalate whenever appropriate
  • Oversee regular operation tasks
  • Manage and maintain relationships with other teams
  • Complete and gain timely approvals for necessary governance documents
  • Achieve audit compliance for team activities & deliverables
  • Resolve ticket (self or via L3 support) escalated from L1 support
  • Work on Problem ticket to identify root cause and permanent fix
  • Require to standby after office hours, weekend, and public holiday
  • Build a career with us as we help our customers and the community live healthier, longer, better lives._

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