Lead Analyst, Actuarial
2 weeks ago
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.
Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.
We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.About the Role
- Provide level 2 support to Actuarial & Finance Applications
- Partner with TSS team for knowledge transfer & to provide support to local BU
- Team Management & Responsibilities_
- Identify opportunities for continuous improvement
- Ensure key stakeholders are engaged, participating in delivery, and have their needs met upon project completion
- Collaborate with various teams to achieve deliverables
- Deliverables and Responsibilities_
- Provide support services meeting agreed SLA
- Provide Dashboard/Report showing supporting tickets statistics & analysis
- Planning, execution & monitoring for assigned tasks
- Initiate improvement tasks whenever necessary
- Support Portfolio Delivery Lead in BAU maintenance
- Manage risk, resolve issues, escalate whenever appropriate
- Oversee regular operation tasks
- Manage and maintain relationships with other teams
- Complete and gain timely approvals for necessary governance documents
- Achieve audit compliance for team activities & deliverables
- Resolve ticket (self or via L3 support) escalated from L1 support
- Work on Problem ticket to identify root cause and permanent fix
- Require to standby after office hours, weekend, and public holiday
- Build a career with us as we help our customers and the community live healthier, longer, better lives._
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