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Delivery Platform Support

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Times Consult Full time

Job Scopes:

了解客户的询问并通过适用的渠道做出回应:
电话、聊天和电子邮件。

了解客户的询问,并确保他们通过适当的支持渠道得到答复或路由。

管理客户上报并确保根据需要回答、跟踪和上报这些问题。

表现出强大的客户服务导向,并承担起确保客户满意的责任。

提供高水平的专业性和称职的客户服务。

能够按照公司的流程以友好和礼貌的方式与客户进行有效沟通。

Job Scopes:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalation and ensure that these are answered, tracked, and escalated as required.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the company's processes.

Requirement:
最低學歷 SPM
能读、写和用中文溝通
必须愿意在办公室工作。
只有入围的候选人才会收到通知。

Requirement:

  • Minimum SPM
  • Able to read, write and speak good in Chinese
  • Must be willing to work in office.

职位类型:
全职

薪资:
RM3,000.00至RM4,200.00(每月 )

申请问题:

  • Are you available to start immediately?

可接受的工作班次:
- 早班 (首选)
- 晚班 (首选)
- 通宵夜班 (首选)