Manager - Internal Controls

2 weeks ago


Subang Jaya, Selangor, Malaysia DHL Full time

Manage requirement on Internal Controls assessment for the legal entities being serviced in Asia Pacific Shared Service Centre using the Express DHL Internal Control Framework.


  • Responsible for identifying, assessing, monitoring, and mitigating risks for all owned processes in collaboration with Global, Process Tower, Regional and relevant Risk Owners.
  • Plan, lead and perform structured operational and management internal control reviews, identify gaps and opportunities for process improvements.
  • Improve and valueadd to the organisation by bringing a strong defence approach to the effectiveness of risk management, assurance and internal control processes.
  • Engage and support colleagues on designing a sustainable solutions for control deficiencies.
  • Lead engagement on internal and external audits for audit planning,
  • Participate in special reviews, crossborder discussions and projects when required.
  • Demonstrate DHL leadership attributes.
  • Develop high performance service culture within the department.
  • Manage allocation of appropriate resources and commitment of staff to the achievement of team's objectives and targets.
  • Influence to enable improvement and adapt change within the organisation.
  • Gives Clarity and Guidance: Providing direction, delegating and removing obstacles to get work done.
  • Encourage others to optimise on CSR opportunities toenhance the Group's internal and external reputation and indirectly influence the bottom line.
  • Formulate initiatives to implement ICF/CRISP Framework in Asia Pacific Shared Service Centre.
  • Plan and manage control assessment based on the global requirements.
  • Manage maintenance of local control attributes ensuring accurate and timely update in ICF tool.
  • Develop and review test plan to provide a structure and disciplined approach to control testing.
  • Lead review and align entities' referencing updates with production team and timely communication with Global Internal Control.
  • Manage outsourced central testing with established process and communication protocol.
  • Develop awareness to inculcate a positive internal control culture to ensure strong compliance.
  • Seek market standards and actively promote digitalisation and automation through efficient use of current tools and systems.
  • Engage with the production team in APSSC to present overall assurance in control assessment and remediation plans.

Qualifications & Skills

  • Bachelor's degree in Accounting, Finance, Economics or other business related discipline or equivalent in experience.
  • Minimum 45 years of relevant discipline and experience in SOX or risk based audit, compliance, internal control and risk management is preferred.
  • Experience with IFRS, SAP, Oracle and GRC is an advantage.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proficient with Microsoft Office Suite.
  • Process harmonisation and efficiency management.
  • Digital and Data acumen.
  • Resultoriented: Deliver agreed goals and deadlines, able to manage and prioritise multiple demands.
  • Strong knowledge and experience in Financial accounting, HR, Compliance and IT and risk based auditing.
  • Proficient in English, both oral and written.
  • Good interpersonal skills and effective communication and presentation.
  • Project management and experience is advantageous.
  • Proactive and willing to explore resources to solve outstanding issues for closure.
  • Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
  • Risk identification and management is established in a transformative way that is future fitforpurpose for a digital enabled platform.
  • High professional standards and able to exercise discretion and maintain confidentiality.
  • Possess essential lifeskills.

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