Account Management Professional
5 days ago
About the Position
Growthfn is seeking a highly skilled and motivated individual to fill the position of Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and order management.
Key Responsibilities
Customer Support
- Respond to customer inquiries and concerns via phone, email, or live chat.
- Provide product and service information to customers.
- Resolve customer complaints or escalate issues to senior team members.
Order and Account Management
- Process customer orders, modifications, and cancellations.
- Manage customer accounts, including password resets and profile updates.
Problem-Solving
- Identify and resolve customer issues efficiently.
- Offer proactive solutions to enhance customer satisfaction.
Estimated Salary: $40,000 - $55,000 per year
Our company values:
- Customer satisfaction and loyalty
- Teamwork and collaboration
- Innovation and continuous improvement
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