Customer Service Representative-8

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time
Do you have a passion for helping others and ensuring customers have the best experience possible?

We are looking for a highly motivated Customer Service Representative to join this expanding team
where you will be part of our Global Service Centre supporting clients from across the Globe.


As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us.

We are keen to speak to you if are a 'people person' and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time.

Previous experience in Customer Service isn't essential as we provide 4-5 weeks of classroom training to set you up for success in your new role.


What we require:

-
Able to commit to 40 hours/week
:

-
Available to work shifts between Mon-Sunday 5am-11pm, 5 days out of 7
:

-
Able to travel to Cigna's Office, once per week, after the training is completed.

What you'll do:


Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner.

This is an excellent opportunity for customer focused, enthusiastic, motivated and driven individuals to join our Customer Service Team within Cigna.


Main Duties/Responsibilities:

  • Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
  • Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
  • Providing quality advice and information to customers and colleagues regarding their health benefits.
  • Monitor turnaround times to ensure contacts/claims are settled within required time scales.
  • Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
  • Actively support all team members and provide resource to enable all operational goals to be achieved.
  • Carry out any adhoc tasks as required to meet the business needs.

What you'll bring:

  • A passion for providing outstanding customer service in a fast paced environment and ability to work towards targets.
  • Solid IT skills with ability to utilise MS Office and inhouse systems.
  • Exceptional interpersonal skills with good verbal and written communication.
  • Ability to organise, prioritise and manage workload to meet individual and team targets in a fast paced environment.
  • Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
  • Must possess excellent attention to detail, with a high level of accuracy.
  • Ability to work under own initiative and proactive in recommending and implementing process improvements.

What's in it for you?
We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:


  • Competitive salary:
-
Hybrid working - Enjoy working from the comfort of your home, with weekly visits to our office

:

-
Flexible dress code
  • It's not about what you wear, it's about what you can do, so why not be comfortable doing it.
-
Plus much more

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionLanguage Talent Solutions Sdn Bhd is a global talent acquisition company based in WP. Kuala Lumpur. We believe in breaking down barriers to find the best talent for our clients. We focus on building globally competitive teams by bridging borders and prioritizing skills over passport limitations.Role DescriptionThis is a contract role for a...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionAt Language Talent Solutions, we believe that the right talent should not be restricted by borders. We think beyond borders and break down barriers on all fronts. Adding the best person to your team might mean getting out of your usual comfort zone. Right now, to build globally competitive teams, we need to bridge borders across the world...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative - JapaneseLocation:KLWorking hours: 8 AM - 10 PMWorking days: Monday to Sunday (5 working days, 2 off days)Salary: up to RM8,500 (total package)Responsibilities: Modify, change and/or cancel existing reservations; Make outbound calls to hotels/guests to arrangement special requests; Act as liaison between guest and...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hellocare Sdn Bhd Full time

    We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels._ Responsibilities: _ To complete daily duty on time. To provide and support customer...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service - Banking (on-site)Location: Jalan Raja Laut, Kuala LumpurWorking day: Monday - Sunday (5 working days, 2 off days)Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)Requirements:Fluent in EnglishSPM (credit in Math or English) or STPM with minimum 2 years customer service experienceFresh graduates...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lumapi Sdn Bhd Full time

    Working Location: Sunway Putra Mall, Kuala LumpurWorking Days: Wednesday to SundayAfternoon Shift: 3:00 PM - 12:00 AM (Break: 7:00 PM - 8:00 PM)Contract Length: 6 monthsThe Role:As a Customer Service Representative, you will be the first line of support for our users, helping to solve their issues and provide them with information about our services. You...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative (Banking)Location: Jalan Raja Laut (on-site)Working hours: 8 AM - 5 PM or 2 PM - 11 PMWorking days: Monday to Sunday (5 working days, 2 off days)Salary: RM2,600 - RM3,000Start date: July 2024Requirements: SPM (credit in Math and English) or STPM with minimum 2 years customer service experience Fresh graduates from...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The RoleJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. Handle complaints and provide appropriate solutions. Maintain quality and standards by following company guidelines and policies.Skills & Experience Required Excellent and highly effective verbal and written...

  • For Cust. Service Representative Rm2500-rm3000+

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Service Facility Management industry Full time

    _Nature of Business: Service facility management company_- Location: Q Sentral, KL Sentral | Menara Maxis KLCC, Jalan Ampang_- Position: Customer Service Representative_**: Salary Range: RM2,500 RM3,000 (Offer based on experience)_: Working Days: Monday Friday | 8:30am 5.30pm**_Job responsibilities:1) Ensuring that all phones are answered according to the...

  • Customer Service Representative A

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

  • MPS Services Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...

  • MPS Services Customer Service Representative

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...

  • Customer Service Representative A

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer service representative duties: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AsiaPac Talents Full time

    Overview:Join our Airline Project as a Customer Service Representative (CSR) and ensure exceptional customer experiences. You'll be the go-to for passenger assistance with reservations, flight inquiries, and more.Responsibilities:2.Reservations and Ticketing: Handle flight reservations, changes, and upgrades with precision.3.Flight Information: Provide...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TREE ART INTERNATIONAL PTE. LTD. Full time

    Are you a skilled communicator with a passion for delivering exceptional customer experiences? Look no further Tree Art, Singapore's leading art education brand, is seeking enthusiastic individuals to join us as Customer Service Representatives. This role offers a unique chance to contribute to our mission while providing top-notch support to our students...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    Job Title: Japanese Speaking Customer Service RepresentativeJob Summary:Key Responsibilities: Actively listen to customers, understand their concerns, and provide clear and accurate information to resolve issues effectively Follow standard operating procedures and troubleshoot basic technical problems related to products or services Maintain uptodate...

  • MPS Services Customer Service Representative

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SLB Full time

    Customer Service Representative Technology | Manufacturing Mission The Customer Service Representative is responsible for providing and maintaining updated information for customers. Responsibilities These responsibilities are activities that correspond to the metro stops and key processes. Invoice Intercompany Customer Process Intercompany Credit /...