Mandarin Speakers for Bpo Industry

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Customer Service Executive

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Mandarin

The CSS will be the primary contact for customers using the client's website shopping channel.

The CSS lives the values of our client which are:

  • 1.

Responsibility:
The CSS represents the client and is the face of the brand to the outside world.

2.

Quality and a Passion for Excellence:
We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Qualifications:

Education background:

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

  • Customer Service orientation.
  • Customer Results/Solutions focussed.
  • Customer Expectations Management.
  • Active Listening Skills.
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fastpaced working environment.
  • Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
-
Must be able to speak, read and write in Mandarin

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

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