Executive, Customer Success

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleport Full time

ABOUT US
We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving.

We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates.

And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific.

Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China.

Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.




SALARY RANGE :
MYR 3,120 - MYR 4,200
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

  • Proactively providing a positive customer journey from onboarding to trials, and eventually a regular and active logistics customer of the company.
  • Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
  • Take ownership of escalated issues and follow problems through to resolution
  • Use customer data and analytics to uncover opportunities for new feature adoption and upselling, including weekly and monthly reporting.
  • Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
  • Act as the customer advocate, providing constant feedback with internal teams to improve the customer experience and product offerings.
  • Monitor performance and endtoend movement of deliveries be it across external or internal parties

Requirements:

These are minimum-requirement skills and a 'must-have' for the role:

  • Previous experience in customer / key account management is beneficial.
  • Good communication skills with the ability to communicate across all levels of internal and external stakeholders.
  • Being able to efficiently multitask and offer timely communication, action and resolution.
  • Possess a positive approach to problem solving.
  • Able to thrive and operate in an extremely fast paced environment.
  • Mandarin speakers preferred.

Benefits

Work-Life at #TeamTeleport

  • Hot desks
  • On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
  • Unlimited training You will have access to a wide range of learning resources including Notion
  • Ditch the Suit & Tie
  • Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
  • Vacation and time away
  • Sometimes you need to recharge and come back energized That's why you will get 90% off flights to destinations within AirAsia's network, 10%15% discounts on selected eateries at KLIA
  • Growth opportunities
  • We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

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