Social Media Customer Service
2 weeks ago
Intake on 2024/2/21
Job description:
- Understand customer enquiries and ensure they are answered on routed through the appropriate support channel
- Manage customer escalations and endure that these are answered, tracked and escalated as required
- Perform all procedures accurately, including the following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customer are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customer in a friendly and polite manner by following to processes
Requirement:
- Can accept SPM with 3year CS Experience
- Diploma / Degree fresh graduate are welcome
- Must have decent level of English proficiency
- Must be able to read, speak and write in Traditional & Simplified Mandarin
Job Types:
Full-time, Permanent
Salary:
RM3, RM4,600.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- On call
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you able to work in 24/7?
Ability to Commute:
- KL Sentral (required)
Ability to Relocate:
- KL Sentral: Relocate before starting work (required)
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