Social Media Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR SDN. BHD. Full time

Intake on 2024/2/21

Job description:

  • Understand customer enquiries and ensure they are answered on routed through the appropriate support channel
  • Manage customer escalations and endure that these are answered, tracked and escalated as required
  • Perform all procedures accurately, including the following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customer are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customer in a friendly and polite manner by following to processes

Requirement:

  • Can accept SPM with 3year CS Experience
  • Diploma / Degree fresh graduate are welcome
  • Must have decent level of English proficiency
  • Must be able to read, speak and write in Traditional & Simplified Mandarin

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,600.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • On call
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you able to work in 24/7?

Ability to Commute:

  • KL Sentral (required)

Ability to Relocate:

  • KL Sentral: Relocate before starting work (required)


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Social Element Full time

    Fully RemoteOur Social Media Moderators protect our clients' brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.Have you ever fancied working in the social media industry but didn't know where to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FFF Media Group Sdn Bhd Full time

    We are looking for a social media strategist for our team in FFF Media GroupObjectives of this role Monitor analytics and metrics to gauge success of social media posts and ad campaigns Research social media trends and hashtags that relate to a target audience's interests Manage a social media content calendar for various channels, planning and scheduling...


  • Kuala Lumpur, Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Increase online sales - work with team to develop strategies to increase sales. Social Media (FB,IG,TIKTOK) content management content updates & posting.- Customer services Handle customer orders from all the online portals and processing orders in an efficient and timely manner, follow up customers database.- Sales report generation - analyses sales,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reebelo Full time

    Create The Circular Economy With UsAs a Social Media Customer Service Representative for Reebelo, you will be responsible for managing customer enquiries and concerns on social media platforms. You will work closely with the customer service team to provide timely and effective responses to customer enquiries, resolve issues, and ensure a positive customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Requirements High proficiency in spoken and written English language Experience growing and managing social media pages Experience writing articles, blogs, or newsletters Experience running newsletters via MailChimp or Substack Graphic design experience to create Infographics for social media Video production or editing experienceResponsibility Responsible...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FFF Media Group Sdn Bhd Full time

    As an intern, you will get the opportunity to learn how to shoot and edit food videosIf you love food and travel join usSomeone who is very organized, can handle scheduling and mapping out content postings. someone who loves Social Media, and can help upload, schedule, adjust, and analyze. Work & have fun with our young team. And help us succeed in making...

  • Social media support

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...

  • Social media support

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...

  • Social media support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...

  • Social Media Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    Social Media Manager Responsibilities: Running company social media advertising campaigns. Formulating highquality novel written and visual content for each social media campaign. Building a social media presence by maintaining a solid online presence. Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers....

  • Social Media

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MAA Group Berhad Full time

    TasksJOB RESPONSIBILITIES Report, research, and increase each brand's awareness and engagement online (social media and other channels). Community management, copywriting, and graphic design for a variety of collaterals. Contributes ideas, information, and research to help the marketing department achieve its objectives and improve the operational aspects of...

  • Social Media

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia UP MULTIMEDIA PRODUCTION (M) SDN BHD Full time

    Job scope for Social Media & Project Specialist: Ad content design, planning, execution, monitoring, optimizing and reporting for social media management. Managing Glyphy's Social Media outlook and presence; that includes social media content design, copywriting, scheduling and posting on Facebook, Instagram, TikTok, and etc. Identify the latest trends and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full time

    Job responsibilities:you will be primarily responsible for content creation and scheduling on DefiDive's social media channels. You will be an enthusiastic social media user and marketer who understands the latest social media trends and marketing tactics. This is a broad role that can be adapted to your specific skills and interests.In the job you can be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KK Group of Companies Full time

    Responsibilities: 1. Responsible for crafting social media content that aligns with the company's brand identity.Consistently develop creative and pertinent content across various social media platforms such as Instagram, Facebook, TikTok and more.Craft and refine social media post captions to enhance customer interaction and engagement.Utilize relevant...

  • Social Media Marketer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia She Dazzle Full time

    We are looking for a driven Social Media Marketer to attract and interact with targeted virtual communities and networks users.The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.Social Media Marketer should have a solid...

  • Social Media

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Strategos Malaysia Full time

    Develop and implement social media strategies to increase brand awareness, engagement, and drive traffic to company websites Manage all social media channels including Facebook, Twitter, Instagram, LinkedIn, and TikTok Create engaging content such as posts, videos, and graphics that resonate with target audiences Analyze social media metrics and performance...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

    Job Descriptions: Developing social media content plans that are consistent with the company's brand identity. Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns. Managing a high volume of daily social media posts. Using...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the CompanyOur client is a budding Malaysian real estate agency established since 2008, from humble beginnings of about 10 aspiring Real Estate Negotiators to over 350 Real Estate Negotiators thus far. Job Responsibilities Design and implement social media strategy on digital platforms to align with business goals. Knows market insights, generate and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Syarikat Lian Ping Enterprise Sdn Bhd Full time

    Job Descriptions:Manage company social media (Instagram, Facebook etc) includes planning and scheduling posts, answering queries and keeping up with current trendsManage company social media platforms, marketing campaign related jobResponsible for maintaining the company website & social media on a regular basisCreating content, including text posts, video...

  • Social Media

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Salt Recruitment Full time

    Are you a social media expert with a passion for creating engaging content? We are looking for a talented Social Media & Content Lead to join a dynamic team at a digital marketing and advertising company. As the Social Media & Content Lead, you will be responsible for shaping our client's social media presence across multiple platforms, generating...