Retails Manager

1 week ago


Kuching, Sarawak, Malaysia Acetalent Full time

Job Scopes:

Sales and Customer Service:

  • Ensure excellent customer service and assist customers with their inquiries and product selection.
  • Meet sales targets and KPIs set by the management.
  • Handle customer complaints or concerns in a professional and efficient manner.

Inventory Management:

  • Monitor and manage the store's inventory of sport shoes, ensuring that stock levels are maintained.
  • Conduct regular stock checks and coordinate with the purchasing department to replenish inventory as needed.
  • Implement inventory control measures to reduce losses due to theft or damage.

Visual Merchandising:

  • Maintain a visually appealing store layout and display of products to attract customers.
  • Arrange and update product displays regularly to showcase new arrivals and promotions.
  • Ensure that all products are correctly priced and labeled.

Staff Management:

  • Supervise and provide guidance to sales associates and other store staff.
  • Schedule shifts, assign tasks, and monitor employee performance.
  • Train new staff members on product knowledge and customer service standards.

Financial Management:

  • Monitor and manage the store's financial performance, including tracking sales, expenses, and profits.
  • Implement cost control measures to optimize the store's financial health.

Marketing and Promotion:

  • Coordinate with the marketing department to execute instore promotions and marketing campaigns.
  • Participate in local events and initiatives to promote the store and its products.

Compliance and Security:

  • Ensure compliance with all retail regulations and store policies.
  • Implement security measures to protect the store's assets and prevent theft.

Reporting:

  • Routine report & update on job related issue for immediate attention.
  • Generate and submit regular reports on sales, inventory, and store performance to higher management.
  • Report staff disciplinary or misconduct issues to HR, handle & resolve according to SOP.

Product Knowledge:

  • Stay updated on the latest sport shoe trends, brands, and technologies to provide informed product recommendations to customers.

Job Requirements:

  • Minimum 1 year of experience in Retails/Sales
  • Mandarin speaker preferred/Chinese applicants.
  • Male and Female can apply.
  • Willing to learn.

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

Ability to commute/relocate:

  • Kuching: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Retail: 1 year (required)

Language:

  • Mandarin (required)
  • Bahasa (preferred)

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