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Instructor (Technical Trainer)
2 weeks ago
Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.
JOB TITLE:
Customer Education Services Instructor
FUNCTIONAL AREA:
Customer Success, Customer Education Services
REPORTS TO:
Regional Manager, Technical Training Delivery
Who is the team?
The Customer Education Services (CES) team is part of AVEVA Customer Success organization and is responsible for delivering and creating technical training courses for customers, employees, and/or partners for industrial automation software products.
Delivery:
- Conduct technical product training courses for customers, distributors, system integrators and employees for multiple industrialautomation software products at local offices, customer facilities, or remotely.
- Interact with R&D and Technical Support to provide product and customer feedback and ensure product knowledge stays current and relevant to the industries served.
- Assist with setup and maintenance of classroom equipment for applicable facilities (hardware, software and network).
- Become a Subject Matter Expert on assigned instructorled and eLearning courses by researching, defining, designing and validating product training courses, adhering to department standards and guidelines.
- Develop coursespecific test and knowledge check questions to ensure alignment to Certified Training Provider (CTP) program; assisting with review of challenged questions.
Skills/ Knowledge:
- 3+ years' experience working in an industrial automation environment Proficiency with Windows and Windowsbased software Demonstrable proficiency with hardware and software configurations and working knowledge of networking Outstanding communication and presentation skills Ability to function independently in a multitask environment as well as part of a team
- Soft skills:
Experience:
- Experience with AVEVATM Operations portfolio of products, particularly those in the Operations Control and Asset Performance business units, a plus
- Experience training software programs, and/or developing software training content, a plus
Education/ training:
- B.S. degree in an engineering field or equivalent experience.
Other:
- Ability to travel up to 50%.
- Willingness to adjust hours to teach in alternate time zones
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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