E-commerce Supply Chain Operations Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Intrepid Full time

About Us


We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries.


Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.

We also partner globally with companies strong in other regions, such as in the Americas and Europe.


We deliver differentiated value to both the world's largest consumer product companies and fast-growing brands thanks to our expertise, scalability, global reach, and highly sophisticated AI and data-powered solutions.

These solutions might range from simple self-service software to outsourced administration of digital commerce marketplace operations, and all in between.


With multiple locations and hubs in Singapore, Thailand, Indonesia, Vietnam, Philippines and Indonesia, Flywheel Southeast Asia's dedicated team of >500 digital commerce and media experts are committed to providing our clients with access to vast untapped markets and solutions for major digital marketplaces in the region.


Your responsibilities will include:

As Operations Executive, you will be responsible for operations for stores on E-commerce platforms & retail inventory management. You will report to the Operations Manager. This position will be based in Kuala Lumpur, Malaysia.

Responsibilities:

  • Generate daily and monthly operational related reports, analyze quantitative data, and work with related teams to identify and solve problems
  • Responsible for all daytoday operational aspects of the retail inventory management, monitor of ordering issue, and other key related to ecommerce operations
  • Establishing and consistently modifying the standard operating procedure (SOP)
  • Work closely with key account team to align on the operational plans
  • Support teams in defining business processes, developing operational roadmaps, and associated system requirements
  • Coordinate with the warehouse to ensure successful execution of fulfillment, orders and processes to accommodate client needs and requests.
  • Respond to troubleshoot, and resolve daily receiving, fulfillment, and delivery issues, piecing together the endtoend story to identify root causes and see cases through to resolution
  • Perform other relevant duties according to the business needs
  • Support processes to ensure all aspects of the ecommerce operations run smoothly

Requirement:

  • Diploma/University degree in any related field
  • 1 year of experience in Operations, Online platform, Fulfillment, Supply chain or any related fields, having E-Commerce experience would be an advantage.
  • Good attention to details, strong analytical skill, and decision making
  • Well organized and good follow up skills
  • Able to create and maintain professional relationships with customers and fulfillment partners
  • Competent with Microsoft Office Suite, particularly Excel
  • Thrive in a fastpaced startup and Ecommerce environment

What we offer:

  • Excellent and competitive compensation package
  • Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
  • You are one of the pioneers of a new and cutting edge Flywheel product underpinned by strong tech. You have a key position in the Flywheel Insights team working on a unique product solving complex data challenges.
  • Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Flywheel University
  • You will work with many brilliant coworkers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem
  • Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Flywheel will not be liable for any material compensation to third parties_

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