Operations Managerjapanese

2 weeks ago

Cyberjaya, Selangor, Malaysia Tekrecruiters Full time

Responsibilities:

Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction

Establishing and managing relationship with stakeholders
Oversight of team organizes resources, sets goals, carries out strategy from Executives

and client on a day-to-day basis; reporting responsibilities

Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

To monitor and document the work schedule of staff and absences.
Build strong partnerships with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates

Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.

To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.

Requirement:

Working under the pressure
Fluency in English (Speaking, listening, writing and reading). working 100% English.
University/Colleges required.
English has to be advance
Experience in managing team (up 50HC) more than 3 years

be confidence in communication

Job Types:
Commission, Full-time

Salary:
RM15, RM20,000.00 per month

通勤と転居の可否:

応募者への質問:

職歴:
Ops Manager: 3年 (必須)

言語:

Ops Managerjapanese