Customer Relations Officer

1 week ago


Taiping, Perak, Malaysia TGV Cinemas Sdn Bhd Full time
_
Role Summary_

  • Responsible for delivering and maintaining a high level of customer service at ticket box and concession as well as other touch point._
-
Role requirements_

  • Languages Required : _
- _English & Bahasa Malaysia_
-
Working Hours : ( Shift/operational )_
- _Rotating shift_
-
Qualifications, Knowledge And Skill Requirements:_
- _Minimum Qualification & Field of Study :_
- _Minimum SPM with good command of Bahasa Malaysia and English_
- _Past experience relevant to our company requirement also considerable._
-
Minimum Year(s) of Work Experience and preferred field of Work/Industry:_
- _Knowledgeable and experience in retail, F&B and servicing line is an added advantage._

-
Skills And Competencies:_

- _Computer literate is added advantage_

-
Personal Attributes:_

- _Friendly, active, fun and outgoing _
- _Pleasant personality with good interpersonal skills and able to liaise with people from all levels_
- _Team spirited, responsible and with positive work attitude_
- _Able to work shifts, weekends, midnights and public holidays._

-
Principal Accountabilities :_

  • Customer Service _
  • Welcomes and connects with every customer.
  • Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
  • Responds to customer needs and says thank you to every customer
  • Demonstrates the good behavior by taking care of customer needs.
- _Cash Handling-_
- _Follows cash handling procedures and cash register policies._
- _Maintain and ensure smooth operation of sales at the ticketing box and candy bar _

  • Sales
- _Upselling and suggestive selling _
- _Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals._

  • SOP Compliance _
- _To ensure SOP compliance at all the touch points_

Job Type:
Part-time

Pay:
RM8.00 per hour
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