Executive - Quality Control

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Courts (Malaysia) Sdn Bhd Full time

_**Job Description:
- **_

  • Attention to Detail: QC have a keen eye for detail to identify any defects or imperfections in home furniture.
  • Product Knowledge: A solid understanding of different types of home furniture, materials, and production processes is essential.
  • Quality Standards: Knowledge of industry quality standards and the ability to ensure products meet or exceed these standards.
  • Analytical Skills: The ability to analyse data and trends to identify areas for improvement in quality control processes.
  • Joint Inspection and classification of furniture & verification of defective items that are brought down due to nondelivery from transporters both home delivery and line haul
  • Conduct joint inspection of furniture damaged item in warehouse & items return from stores to classify the damage.
  • Take or advise 3PL of next action required.
  • Liaise with suppliers on parts / repairs required and obtain quotations before approving the job / part.
  • Send the quotations to Supply Chain Administration to raise Purchase Orders
  • Verify the part replacement when received from supplier to release the quarantine item to good stock.
  • Check the original Delivery Order for part received from receiving team & sort out the Delivery Order with Purchase Order to send to Support Centre.
  • Check quarantine items & liaise on outstanding case with 3PL team to ensure each item is being actioned
  • Liaise and correspond with Customer Service Case Team on customers' furniture complaints & advise further action & provide the solution to resolve customer issues.
  • Check ETA date & follow up for part to be supplied in the shortest possible time
  • Check Service Tracking report & liaise with 3PL Service Team on outstanding cases
  • Weekly update to manager and 3PL on the status and remarks for instruction on further action required
  • Communicate with supplier & 3PL to collect items from warehouse to send back to factory for repair.
  • Escalating & communicate with Courts Merchandising team on cases without response from supplier or cases having difficulty with suppliers.
  • Inspect item before they are returned to store after repair to verify whether in saleable condition before sending to Stores. To notify & follow up with respective Stores.
  • Accompany 3PL Cycle Count team for verification of correctness of cycle count.
  • Inspect Warehouse stock if there are recurring complaints of one product e.g. the furniture is unsafe or cannot assemble due to manufacturer defect and recommend resolution
  • Action on Store requests to replace the damaged parts at their stores
  • Verify and follow up with stores on faulty furniture stock / display sets at stores
  • Recommend write off on products that cannot be repaired
  • Physical Stamina: Some QC tasks may require lifting and moving furniture, so physical stamina can be important
- **Job Requirement:

- **_

  • Minimum SPM
  • 2 to 3 years experience in Furniture QC
  • Good communication skills
  • Able to work independently

Pay:
RM3, RM5,200.00 per month

Experience:

Quality Executive: 2 years (required)

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