Customer Service Officer/executive

2 weeks ago


Kampung Pasir Gudang Baru, Johor, Malaysia Hoor Fatt Enterprise Sdn. Bhd. Full time

Job description

  • Utilize organizational ability to process job orders promptly, aligning with customer's requirements;
  • Contribute to the smooth flow of operations, ensuring the highest standards of service delivery;
  • Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company;
  • Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships;
  • Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support without any shipping failures;
  • Assist business development team to define strategy for company Implement the plan which in line with the company's strategies;
  • Provide immediate attention to customer's issues and followup with solutions;
  • Ensure all task specific responsibilities and accountabilities contained within procedures and work instructions are fully applied;
  • Understand or study the production and shipping pattern/flow of every existing customer and upgrade current service facility provided to them.
  • Must have knowledge on K1,K2,K3,K8 & K
  • Knowledge on LMW, logistics and transportation management.

Competency Requirements (Education, Training and Experience):

  • Possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma Advance/Higher/Graduate Diploma
  • At least 2 Years (s) of working experience in the related field is required for this position. Preferably Non-Executive
  • Able to work independently, self-motivated and a team player, have a good interpersonal skill and strong communication skill.
  • Have good organizational skill, a proactive mindset, detailed oriented and ability to multitask and prioritize work with high sense or urgency.
  • Able to start immediately.

Work location :
Pasir Gudang

Pay:
From RM2,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay

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